Compliance & Risk Manager

About Us:Since 1998, Asset Compliant Solutions (ACS) has partnered with lenders across the U.S. to mitigate risk, minimize losses, and improve portfolio performance. That longevity isn't accidental"”it's built on the expertise and commitment of the people who work here.We're a compliance-driven collections and recovery firm where your work directly impacts client outcomes. You won't be a cog in a machine. You'll be part of a team that values what you know, invests in your growth, and treats collaboration and respect as non-negotiables.If you're looking for a place where you can build real expertise and see the results of your contributions, we'd like to meet you.Position Summary: The Compliance & Risk Manager is responsible for overseeing and maintaining ACS's regulatory, contractual, and internal compliance programs. This role ensures the organization operates in accordance with federal, state, and client-specific requirements while maintaining strong internal controls and audit readiness.The Compliance & Risk Manager works cross-functionally with Operations, Client Experience, Accounting, and Vendor Management to support regulatory licensing, client audit preparation, vendor credential verification, complaint resolution, and internal quality control processes.This position also leads documentation and oversight of company policies, incident response procedures, and compliance frameworks such as SOC audits. This role provides second-line oversight across key compliance and risk domains, supporting leadership by identifying emerging risks, maintaining compliance documentation and evidence, and ensuring ACS remains audit-ready as regulatory and client expectations evolve.The ideal candidate is highly detail-oriented, organized, and experienced working in regulated environments where documentation, audit readiness, and risk mitigation are critical.Responsibilities:Regulatory Licensing & State ComplianceManage all required state licensing for ACS and ensure timely renewalsMonitor regulatory requirements across jurisdictions where ACS operatesCoordinate responses to state regulatory audits and information requestsMaintain documentation required for regulatory filings and licensingMaintain a regulatory change management process to identify, assess, and document the impact of new or revised laws on ACS operationsCoordinate policy updates, operational changes, and internal communications resulting from regulatory changeClient Compliance & Audit ManagementCoordinate client audits and information requestsMaintain documentation required for client vendor onboarding and compliance reviewsEnsure adherence to client contractual requirements and service level agreements (SLAs)Support internal teams in meeting client-specific reporting and compliance obligationsMaintain standardized responses and supporting documentation for recurring client compliance questionnaires and auditsVendor Compliance ManagementOversee vendor credential verification including insurance, licensing, and operational capabilitiesMaintain vendor documentation and renewal trackingPartner with Vendor Management to ensure agents and vendors meet ACS and client compliance standardsSupport ongoing monitoring of repossession agents and third parties, including periodic reviews, issue escalation, and corrective action trackingComplaint ManagementTrack, document, and investigate consumer or client complaintsEnsure timely response and resolution in accordance with regulatory requirementsMaintain complaint logs and reporting documentationInternal Audit & Quality ControlConduct internal compliance reviews to ensure operational processes meet regulatory and company standardsIdentify gaps, risks, or process improvements related to complianceSupport leadership in implementing corrective actions and process improvementsAssist with documentation of findings, remediation plans, and follow-up testing to ensure issues are resolved in a timely mannerIncident Response & Risk ManagementCoordinate response to compliance-related incidents, including documentation and investigationMaintain incident response procedures and reporting protocolsWork with leadership to mitigate operational and compliance risksMaintain a compliance risk register documenting identified risks, mitigation strategies, and remediation statusPrepare periodic compliance and risk updates for leadershipInformation Security and Data GovernanceProvide compliance oversight for information security, data protection, and access management practicesPartner with IT and leadership to validate adherence to documented security controls and client security requirementsSupport data classification, confidentiality, and retention practices aligned with regulatory and client expectationsParticipate in security risk assessments and control reviews supporting SOC and client audit readinessPolicy & Procedure ManagementDevelop, maintain, and update company policies and proceduresEnsure policies remain aligned with regulatory requirements and operational practicesMaintain organized documentation of all compliance policies and internal standardsManage version control, review cadence, and evidence linkage for compliance policies and proceduresCompliance Frameworks & External AuditsCoordinate and support external audits including SOC compliance reviewsPrepare and maintain documentation required for audit readinessPartner with internal teams and external advisors during compliance reviewsAct as a primary coordinator for audit evidence requests, sampling support, and auditor communicationsTraining & Compliance AwarenessCoordinate compliance-related training programs, including onboarding and periodic refresher trainingMaintain training records and employee compliance attestations for audit and regulatory purposesSupport development of role-based compliance guidance and communicationsQualifications:3-7 years of experience in compliance, regulatory oversight, risk management, or audit rolesExperience working in regulated industries such as financial services, collections, recovery, or lending preferredStrong understanding of regulatory compliance frameworks and audit processesExperience managing licensing, audits, or regulatory documentationExceptional attention to detail and documentation managementStrong organizational and problem-solving skillsAbility to work cross-functionally with multiple departmentsProficiency with Microsoft Office and compliance documentation systemsPreferred Skills:Experience with SOC compliance frameworks or similar audit environmentsFamiliarity with collections, recovery, or financial services regulationsExperience conducting internal audits or quality assurance reviewsStrong written communication skills for regulatory documentation and reportingAbility to develop and implement compliance policies and proceduresPerks and Benefits Include: Competitive Compensation: The annual pay range for this position starts is at $110,000-$125,000, with opportunities for bonuses based on individual and company performance.Health & Wellness: Medical, dental, and vision insurance options for employees and their families, with the company paying the majority of medical premiums (average ~65%). Dental and vision coverage available at employee cost.HRA Deductible Coverage: Employees enrolled in company medical coverage receive a Health Reimbursement Arrangement (HRA) card to cover up to 100% of their annual deductible.Health Insurance Opt-Out Incentive: Annual stipend available for employees who decline company medical coverage.Company-Paid Protection Benefits: Life insurance, short-term disability (STD), and long-term disability (LTD) fully paid by the company.Retirement Savings: 401(k) plan with a company contribution to help you plan for a secure future.Work-Life Balance: Paid time off (PTO) and paid holidays.Professional Development: Opportunities for career growth, training, and continuous learning.Employee Assistance Program (EAP): Confidential, no-cost support for employees and their household members, including counseling, 24/7 crisis support, financial and legal guidance, childcare and eldercare resources, and wellness tools.Flexible Work Arrangements: Hybrid work options and flexibility to support a healthy work-life balance.Company Culture & Additional Perks: A positive, inclusive workplace, plus company-sponsored events, team-building activities, and employee recognition programs.

Created: 2026-05-09