Infrastructure Manager

SUMMARYThe Infrastructure Manager is pivotal in the design, configuration, and management of the organization's network and communication systems. This role oversees the implementation and maintenance of network services, devices, and communication infrastructure, ensuring optimal performance and reliability. The Infrastructure Manager collaborates with IT support teams to resolve network issues, maintain documentation, and adhere to compliance requirements, while also proposing strategic improvements to enhance network efficiency. The position also includes direct supervision of the System Administrator, focusing on both strategic and operational aspects of IT infrastructure.RESPONSIBILITIESStrategic Planning and DesignAnalyze business requirements to develop efficient network solutions. Propose and evaluate alternative solutions to the IT Director and CIO to meet business needs effectively.Implementation and ConfigurationPlan, design, configure, and implement network solutions, ensuring redundancy and resilience to meet service level requirements. Manage network device configurations, including new deployments and replacements.Monitoring and MaintenanceEstablish and oversee monitoring tools, alerts, and intervention procedures to maintain high service levels. Respond to network service outages and incidents with swift resolution strategies.Compliance and DocumentationEnsure network services adhere to compliance requirements. Maintain up-to-date network documentation, including diagrams, architecture, and IP assignments. Train IT support staff on network monitoring and issue resolution.Vendor ManagementReview and evaluate hardware, software, and service vendors. Propose solutions and products to enhance network services, improve efficiency, and increase reliability.Support and CollaborationAssist in supporting network servers and internal corporate servers. Provide support to service desk staff as needed and work collaboratively with other IT team members.Team LeadershipDirectly supervise the System Administrator, providing guidance, support, and performance management. Ensure effective collaboration and communication between the Infrastructure, System Administration, Cybersecurity and Technical Service teams.Continuous ImprovementStay informed about industry trends and technological advancements. Actively seek opportunities for professional development and apply new skills to enhance network infrastructure.QUALIFICATIONSExperienceMinimum of 5 years in a Network Technician role within a medium to large enterprise with complex technology environments.Technical KnowledgeAdvanced understanding of computer networking, cabling infrastructure, telecommunications, and communication systems for data, voice, and video. Rackspace & AzureExpertise in managing and executing the migration of services and data from Rackspace to Azure, including planning, execution, and troubleshooting.Meraki ManagementProficient in managing Meraki WiFi solutions, including heatmapping to optimize wireless coverage and performance, and VLAN configuration for network segmentation.Fortinet DevicesExperience with Fortinet switches and firewalls, including configuration, management, and troubleshooting.Dell Unity SAN StorageKnowledge of Dell Unity SAN storage management, including configuration, maintenance, and performance tuning.SSO ImplementationExpertise in implementing Single Sign-On (SSO) solutions, integrating with various systems and applications to streamline user authentication.SkillsProven ability to work independently and as part of a team. Strong problem-solving skills, with a focus on effective and timely solutions. Proficient in documentation and training material creation.Technical ProficienciesExperience with Meraki, Cisco ASA, Fortinet, VMware, Office365, Kaseya, AWS, Azure, Active Directory, Veeam, Acronis and Windows Server 2012 R2 or later versions.Physical RequirementsAbility to perform both office functions and physical implementations in data centers, including lifting up to 45 lbs.

Created: 2026-05-09