Collections and Customer Service Representative

Customer Service and Collections Representative Mason, Ohio Pay: $20-$24/hour Schedule: 1st shift Employment Type: Contract-to-hireLHH Recruitment Solutions is partnering with our client in Mason, Ohio to hire a Customer Service and Collections Representative. This is a 1st shift, contract-to-hire opportunity supporting customer service and accounts receivable functions. This role is ideal for someone who enjoys working with customers while confidently handling billing and collections conversations.Job ResponsibilitiesHandle inbound and outbound customer calls regarding invoices, account balances, and payment statusPerform collection activities on past due accounts while maintaining positive customer relationshipsAddress billing questions and resolve discrepancies in a timely and professional mannerDocument customer interactions, payment arrangements, and follow-up activity accuratelyProcess payments and update account information within internal systemsWork closely with internal departments to resolve account issuesProvide general customer service support via phone and email as neededQualificationsPrevious customer service experience requiredB2B collections experienceCollections or accounts receivable experience preferredStrong communication and negotiation skillsAbility to professionally handle sensitive financial conversationsDetail-oriented with strong organizational skillsComfortable working with ERP, accounting, or CRM systemsProficient in Microsoft Office, especially ExcelAbility to manage multiple priorities in a fast-paced environmentWhy This RoleCompetitive pay of $20-$24/hour1st shift schedule with consistent hoursContract-to-hire opportunity with potential for long-term employmentProfessional office environment with training and supportOpportunity to gain hands-on experience in customer service and collections

Created: 2026-05-09