Training Process Support Specialist

Training Process Support Specialist Plymouth, MN Pay: $43.00 per hour Job SummaryThe Training Process Support Specialist is responsible for delivering technical training to customers on specialized software used for power system planning and analysis. This role focuses on facilitating engaging and effective learning experiences by translating complex technical concepts into clear, user-friendly instruction. The position supports customer enablement through virtual and in-person training sessions, ensuring users gain a strong understanding of both foundational and advanced system functionality. The role requires strong presentation skills, technical aptitude, and the ability to adapt training delivery to diverse audiences.Job ResponsibilitiesDeliver virtual and in-person training sessions covering foundational and advanced software functionalityFacilitate hands-on exercises, labs, and real-world scenarios to reinforce learning and practical applicationTranslate complex electrical and power systems concepts into clear, learner-friendly instructionAssess participant understanding during sessions and adjust delivery to meet varying skill levelsCollaborate with cross-functional teams to ensure training content aligns with current system capabilities and best practicesGather and analyze learner feedback to improve training effectiveness and delivery methodsMaintain training readiness, including lab environments, datasets, and system configurationsSupport the development of blended learning solutions, including self-paced and eLearning contentStay current on product updates, industry standards, and utility best practicesTrack and report training activities and outcomes as requiredJob RequirementsBachelor's degree required; Engineering degree preferredAlternatively, a Bachelor's degree with a strong background in adult learning, instructional design, or workforce educationMinimum of 3 years of experience in training delivery, customer enablement, or a related roleStrong presentation and facilitation skills with the ability to teach technical concepts to diverse audiencesFamiliarity with power systems concepts such as load flow, short circuit analysis, protection, reliability, and groundingAbility to communicate complex technical information clearly and effectivelyExperience supporting customer-facing training for technical or software-based solutions preferredStrong organizational skills and ability to manage multiple prioritiesWork ExperienceAt least 3 years of experience in technical training, customer enablement, or related fieldExperience in power systems, utilities, or electrical engineering environments preferredPrior experience supporting enterprise software implementations or training engagements is a plus

Created: 2026-05-09