Chief Operating Officer

About the CompanyWe are a venture-backed, high-growth technology company building solutions that support frontline workforces at scale. Our platform addresses a long-standing operational problem in enterprise environments"”ensuring critical tools and devices are consistently available, functional, and efficiently managed. The business is experiencing rapid demand and growth, operating in a complex, logistics-heavy environment that blends hardware, software, and field execution. The opportunity is to help build the operational backbone of a category-defining company.About the RoleReporting directly to the Founder & CEO, the Chief Operating Officer (COO) will serve as the company's senior-most operator and core execution partner. This is a true #2 role. You will own how the business runs"”translating strategy into execution, building systems that scale, and ensuring consistent delivery across a fast-growing, multi-functional organization. This role spans both internal operations (systems, people, process) and external execution (customer delivery, field performance, service quality). You are responsible for building and leading the operating engine of the business.ResponsibilitiesCore MandateBuild a scalable, disciplined operating systemDrive predictable execution across all functionsImprove efficiency, cost structure, and delivery performanceDevelop leadership bench and organizational clarityEnable the company to scale without breakingOperational LeadershipOwn and scale all operational functions including logistics, field operations, installation, service, and supportDrive improvements in speed, uptime, quality, and cost efficiencyBuild and enforce standardized workflows, KPIs, and accountability systemsEstablish vendor strategy, procurement discipline, and cost control mechanismsPeople & Organizational DevelopmentOversee organizational design, hiring strategy, and performance management systemsBuild leadership capability across the organizationDrive role clarity, accountability, and cultural alignmentImplement scalable onboarding and talent development frameworksExecution & Strategic AlignmentTranslate CEO priorities into clear initiatives with measurable outcomesDrive cross-functional execution and alignment across Operations, Product, Sales, and FinanceEstablish operating cadence (weekly, monthly, quarterly) with clear metrics and follow-throughEnsure alignment between operating plans, budgets, and investment decisionsSystems & InfrastructurePartner with technology leadership to ensure systems, tools, and data support scaleReplace manual processes with structured, data-driven workflowsBuild visibility into performance through dashboards and reportingSuccess MetricsConsistent on-time delivery and execution against customer commitmentsReduction in cost to serve and improved unit economicsIncreased operational efficiency through process and system improvementsStrong leadership bench with clear accountability across functionsPredictable execution driven by disciplined operating cadence and metricsScalable infrastructure that supports rapid growthQualifications15+ years of progressive leadership experience in operations or general managementProven experience operating as a senior leader in high-growth, complex environmentsDemonstrated ability to scale systems, teams, and processesExperience leading cross-functional teams and senior leadersStrong financial and operational acumen (budgeting, forecasting, cost control)Builder mindset"”able to fix, create, and scale simultaneouslyPreferred SkillsExperience in logistics-heavy, hardware-enabled, or service-based businessesBackground in venture-backed or founder-led environmentsExperience integrating systems across operations, product, and customer deliveryLean / Six Sigma or process improvement experience is a plusPay range and compensation package$300,000-$350,000 base + performance-based bonusEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.

Created: 2026-05-09