Director of Training

Position Summary:Our client, a global, multi-site retail and consumer services organization, is seeking a Director of Training to lead and modernize their enterprise learning function. This role reports to the VP of Talent Management and is based on-site at the company's office in the greater Boston area.This is a high-impact leadership role focused on building and scaling training programs across a large, multi-state retail footprint, supporting both field operations and corporate populations.Absolute Minimum Must-Have's / Experience / Requirements:Bachelor's degree required; advanced degree in L&D, Organizational Development, I/O Psychology, HR, or related field preferred 10+ years of experience in learning & development, with at least 5+ years in leadership roles Deep experience supporting retail or high-volume frontline workforce training environments Strong expertise in adult learning principles, instructional design, and diverse learning methodologies Proven track record of modernizing learning programs through technology and innovative delivery methods Experience with LMS/LXP platforms and learning technologies Demonstrated ability to scale training programs across large, distributed organizations Strategic mindset with the ability to translate business priorities into scalable training initiatives Strong analytical and problem-solving capabilities with experience measuring training effectiveness Knowledge of performance management, talent development, and organizational dynamics Experience leading through change and operating in complex, fast-paced environments Strong program and project management skills with the ability to manage multiple initiatives Ability to build structure and processes in ambiguous or evolving environmentsKey Responsibilities:What You'll Do Serve as the subject matter expert for training and development across retail field operations and corporate functions Develop and execute a comprehensive training strategy aligned with operational priorities and business goals Oversee training programs for frontline associates and field leadership, including onboarding, compliance, and leadership development Partner closely with Operations leadership to identify performance gaps and translate them into effective training solutions Drive consistency across a large, multi-site footprint through standardized, scalable learning programs Design and implement leadership development programs to build a strong internal talent pipeline Modernize the training function by transitioning to more engaging, technology-enabled learning experiences Lead the evaluation, selection, and implementation of learning platforms and tools Ensure training supports key operational initiatives and evolving business needs Enhance leadership capability in areas such as performance management, coaching, and employee engagement Support corporate training initiatives, including onboarding and professional development programs Partner with HR and business leaders to address capability gaps and support organizational effectiveness Foster a culture of continuous learning across both field and corporate populationsKey Desired Business OutcomesWhat Success Looks LikeFirst 6 Months: Build strong relationships with training team, Operations leadership, and key stakeholders Assess current training programs, content, and systems to identify gaps and opportunities Gain a clear understanding of ongoing initiatives and immediate priorities Identify quick wins to improve consistency and effectiveness across the field Begin developing a modernized training roadmap aligned with business goalsFirst 12 Months: Successfully modernize core training programs to more scalable, technology-enabled formats Establish structured leadership development programs to support internal talent pipelines Implement or significantly enhance learning systems and platforms Develop clear training metrics and demonstrate impact on business performance Build a high-performing, structured training team with clear priorities and expectations Be recognized as a trusted partner in driving performance through training and development

Created: 2026-05-09