Business Operations Manager

A successful manufacturer of specialty Air Condition systems in the Marine space are looking to hire a Business Operations Manager. The position is in Ft. Lauderdale. The Business Operations Manager is the operational and financial backbone of the company. Paired with a Field Operations counterpart who runs everything on the water, this role owns everything that happens in the office "” billing, collections, inventory control, purchasing, quoting, customer experience, ERP, and the administrative team that supports it all. You will also play a central role in integrating acquired companies onto the company's systems and standards.This is a builder's role. You will stand up new programs (PO process, truck-stock accountability, NPS), lead a major ERP migration and put the systems in place that let them confidently scale in revenue.CANDIDATES MUST COME FROM HVAC!Back-Office Team LeadershipDirectly manage the administrative staff (Administrator and Receptionist / Administrator), setting clear expectations, KPIs, and day-to-day priorities.Work cross-functionally with service coordinators / dispatchers, billing & AR, and parts & inventory "” owning the back-office processes they execute even where the reporting line sits elsewhere.Build the operating rhythm: daily huddles, weekly planning, and crisp hand-offs with Field Operations.Grow and develop the administrative team as the business scales and acquires businesses "” including hiring additional support as volume demands.Billing, Accounts Receivable & Cash ConversionDramatically compress the billing cycle: invoice within 0-24 hours of service completion on time-and-materials work.Stand up and enforce a progress-billing cadence on refits and larger projects "” mobilization, milestone, and retention billing "” so cash keeps pace with work in the water.Own DSO, AR aging, and collections cadence; partner with accounting to keep cash flowing.Ensure job-cost accuracy so every invoice is right the first time and disputes are rare.Inventory, Truck Stock & PurchasingClose the truck-stock black hole: stand up a replenishment, cycle-count, and consumption-tracking program with clear accountability for every technician's truck.Launch a disciplined Purchase Order process "” issuance, approval routing, receiving, three-way match "” and manage vendor relationships and terms.Drive inventory accuracy, shrink reduction, and working-capital efficiency.ERP Implementation & System Ownership Lead the migration data cleanup, configuration, user training, cutover, and adoption.After go-live, serve as the system owner "” administration, reporting, workflow tuning, integrations, and enhancements.Own the data: clean customer master, vessel list, asset records, maintenance agreements, and job history across platforms.Quoting, Opportunity Tracking & Sales EnablementOwn the estimating workflow and ensure quotes and estimates go out rapidly "” with published turnaround targets you set and defend.Track every opportunity from first inquiry through won / lost; install a follow-up cadence so no lead slips through the cracks.Partner with sales leadership on pipeline visibility, win-rate reporting, and maintenance-plan renewals and retention.Customer Experience & NPSBe hyper-focused on the customer. Build and run a formal NPS program "” collecting feedback, reporting results, and closing the loop on every detractor.Serve as the office-based point of contact for customer escalations; resolve issues quickly and systematically eliminate their root causes.Maintain the company's Customer Master, Super Yacht Vessel, and warranty records "” pristine, current, and usable for proactive outreach.M&A IntegrationServe as a key integration leader as acquires additional HVAC businesses.Roll out ERP System, PO discipline, inventory standards, billing practices, and customer-experience programs to acquired locations.Partner with the Operations Manager and Director of HR to onboard acquired teams, standardize processes, and capture integration synergies.Work-in-Progress & Operating ReportingStand up and own a WIP program "” revenue forecasting, labor loading, backlog, and margin by job.Deliver the weekly and monthly operating dashboard to the Operations Manager and ownership.What You BringRequired5+ years of progressive operations, finance, or service-management leadership "” ideally in HVAC, MEP, field services, or a project-based construction or service environment.Proven track record of leading or being a key contributor on an ERP or Field Service Management implementation, NetSuite, Microsoft Dynamics, or similar).Hands-on experience owning AR / DSO, inventory control, purchasing / PO processes, and job costing.Proven people leadership "” hiring, coaching, and managing administrative staff, with the ability to scale the team as the business grows.Strong Excel and systems fluency; comfortable building reports, dashboards, and clean data models.Excellent organizational, analytical, and communication skills "” able to work directly with customers, captains, crews, technicians, vendors, and executives.Professional, calm-under-pressure demeanor suited to a service business where customers expect responsiveness.Bachelor's degree in Business, Finance, Accounting, Operations, or a related field.Bilingual (English / Spanish).Florida Notary Public.Success in Year One "” How We Will Measure YouBilling cycle: invoices out within 0-24 hours of job close on T&M work; progress-billing cadence in place and adhered to on every project above $25K.DSO: meaningful reduction versus baseline.Inventory: truck-stock program live with cycle-count accuracy greater than 95% and quantified shrink reduction.Purchasing: 100% of purchases flowing through the new PO process with clean three-way match.ERP System: migration completed cleanly with strong user adoptionCustomer experience: NPS program launched, baseline established, and measurable improvement demonstrated.Quoting: quote turnaround time under the target you set; opportunity pipeline fully tracked with follow-up discipline.Team: a high-performing, accountable administrative team ready to absorb work from acquired companies.Work Environment & ScheduleFull-time, in-office "” Fort Lauderdale, FL.Monday-Friday, 8:00 AM - 5:00 PM.Pre-Employment ConditionsBackground check and drug screening.Compensation & BenefitsCompetitive base salary commensurate with experience.Leadership Bonus Program tied to operating KPIs.100% employer-paid health, dental, vision, and life insurance (employee-only coverage).401(k) with company match.Paid holidays and PTO.QUALIFIED CANDIDATES NEED ONLY APPLY

Created: 2026-05-09