Technical Support Specialist, Electronics

About CellGateCellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams.The RoleWe are seeking a Technical Support Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems.Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting.This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase.Key ResponsibilitiesProvide phone-based technical support to dealers and technicians using CellGate systemsTroubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strengthGuide customers in the use of multimeters to check voltage, continuity, and resistanceIdentify whether issues stem from wiring, power, signal, configuration, or hardwareFollow documented troubleshooting workflows and escalation proceduresClearly document findings, actions taken, and resolutions in the case management systemCollaborate with teammates to improve troubleshooting processes and product reliabilityIdeal Candidate ProfileThis role is a strong fit for candidates who have:Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systemsRegularly used multimeters for diagnostics such as voltage, continuity, and resistanceExperience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronicsComfort explaining technical concepts clearly over the phoneInterest in learning access control and cellular-based systems, with training providedStrong attention to detail and a methodical troubleshooting mindsetIf you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar.What This Role Is (and Is Not)This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilitiesThis role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensationWhy Technicians Choose This RoleNo field work or travelApply hands-on electronics knowledge in a clean, team-based environmentConsistent schedule and in-office stabilityStructured training on access control and cellular-based systemsOpportunities for advancement and compensation growth based on performance, technical proficiency, and business needsEmployment DetailsLocation: Carrollton, TX (on-site)Employment Type: Full-timeCompensation: $20-25 per hourRequired Qualifications (Screening)At least 1 year of technical support, electronics, or low-voltage experienceWillingness to undergo background check and drug screening per local regulationsComfortable working in an on-site settingComfortable commuting to the job's locationPreferred QualificationsExperience supporting or installing electronic or low-voltage systemsPrior phone-based or customer-facing technical support experience

Created: 2026-05-09