Bilingual Operations Coordinator

Purpose: Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmed to our members.Schedule: 3 days x 13-hour shifts Rotationary, Days and NightsRequired Skills and KnowledgeCustomer service orientedTeam player Identifies and acts on potential problems and / or difficulties Demonstrates effective problem-solving skills and lateral thinkingTakes initiative, demonstrates responsibilityAbility to work under pressure, multi-task and prioritize in a timely and effective mannerAbility to write, speak and listen effectivelyRequired Work ExperienceCustomer ServiceWork Experience Preferences: Banking, Insurance, Teaching (a second language), NGORequired QualificationsEducated to a high school diploma or equivalent.Required LanguagesFluent EnglishFluent SpanishFluency or proficiency in any other language is preferred

Created: 2026-05-09