Collections Specialist

Collections SpecialistDallas, TXOnsite: Fully onsiteSchedule: Mon-Thurs 11am-8pm, Fri 8am-5pm (1 rotating Saturday half shift every month)Contract6-month contract-to-hirePay: $22-23/hr (plus bonus opportunities)Calculated Hire is in search of a Collections Representative for our Fortune 100 Financial Services client.As a Collections and Loss Mitigation Specialist, you will serve as the primary point of contact for borrowers who are more than one payment past due and not engaged in active loss mitigation workout options. Operating within a blended call center environment, you will focus on collections, initiating loss mitigation, and providing customer service to borrowers experiencing financial hardship. You will be responsible for conducting collection efforts, performing light skip tracing, making manual and dialer outbound calls, offering short-term resolution options, and providing information on assistance programs. Schedule adherence and performance metrics such as Average Speed of Answer, Abandonment Rate, and Handle Time are monitored. Occasional investor interaction may be required, including documenting your ability to influence favorable outcomes when right party contact is made. This is an on-site position with no work-from-home option.MINIMUM QUALIFICATIONSHigh school diploma or GED required; Associate's degree from a two-year college preferredMinimum two years of related experience and/or training, preferably in call center or mortgage default areasExcellent attention to detail and ability to multi-task while consistently meeting multiple deadlinesStrong verbal and written communication skills with a customer service and collections orientationAbility to work effectively in a team environment and use good judgmentFamiliarity with Black Knight products and default processes (e.g., Bankruptcy, Foreclosure, REO) preferredBi-lingual language skills considered a plusReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsRESPONSIBILITIESServe as the primary point of contact for borrowers who are more than one payment past due and not engaged in active loss mitigation workout optionsConduct collection efforts on assigned borrower portfolio, including light skip tracing activities, ensuring dialer exclusions are addressed, and making manual outbound calls on loans not included in dialer campaignsHandle inbound and outbound calls in a blended call center environment for collections and customer service activitiesInitiate loss mitigation processes when cash collection is not possible and provide information on all available assistance programs to borrowers experiencing financial hardshipPerform cursory financial analysis to assess the legitimacy and duration of borrower hardship and document findings accuratelyOffer short-term resolution options such as repayment and forbearance plans to borrowersSet up One Time Draft payments, encourage ongoing ACH payments, and follow up on payment promises while maintaining confidentialityAdhere to daily call and attendance schedules and meet investor requirements for each loan typeRemain current on all policy, procedure, and investor updates relevant to the roleMeet or exceed monthly performance goals as established in the agent scorecardOccasionally interact with investors and document ability to influence favorable outcomes when right party contact is madePerform other duties as assigned

Created: 2026-05-09