HRIS Business Analyst

Exciting new HRIS Business Analyst opportunity in Glendale, AZ!Job Title: HRIS / ServiceNow HRSD Business AnalystPay Rate: $45-$60/hrTelework: hybrid (3 days in office / 2 days wfh)Location: Glendale, AZOverviewJoin a high-performing team delivering impactful and innovative solutions!Position SummaryThe ServiceNow HRSD Business Analyst is the primary functional expert for the ServiceNow Human Resources Service Delivery (HRSD) platform, while also supporting HR business process analysis and SAP SuccessFactors. This role plays a key part in HR digital transformation initiatives by designing, improving, and optimizing HR service delivery solutions within ServiceNow, ensuring alignment with enterprise standards, governance, and compliance requirements.This individual collaborates with HR Operations, HRIS, IT, and external partners to translate business needs into scalable system solutions and drive continuous improvement in the employee experience.This position follows a hybrid work model, requiring at least three days per week onsite, as determined in coordination with the employee's manager and leadership.Key ResponsibilitiesServiceNow HR Service Delivery (Primary Focus)Configure, maintain, and enhance ServiceNow HRSD modules, including:Case and Knowledge ManagementEmployee Center / PortalLifecycle EventsHR ServicesDocument ManagementWorkflows and automationAct as the functional owner of the HRSD platform, including roadmap planning, release management, and continuous improvement effortsCreate and maintain user stories, functional requirements, test scripts, and acceptance criteriaTroubleshoot system issues, perform root cause analysis, and coordinate with technical teams to resolve defectsConduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT)Identify and implement automation opportunities to streamline HR processes and reduce manual effortEnsure configurations meet governance, data integrity, and security standardsHR Process & SuccessFactors Support (Secondary Focus)Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand and improve HR processesPerform process mapping, gap analysis, and documentation to support ServiceNow-enabled improvementsRecommend enhancements that improve employee and HR customer experienceSupport SAP SuccessFactors through configuration updates, testing, validation, and troubleshootingContribute to HR digital transformation initiatives across the employee lifecycleEducation & ExperienceBachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, plus at least 4 years of relevant experienceOR8 years of related experience in lieu of a degreeRequired Skills3+ years of hands-on experience with ServiceNow HRSD, including configuration and supportExperience writing user stories, functional requirements, test cases, and acceptance criteriaStrong analytical and problem-solving skills, including root cause analysisUnderstanding of HR processes, process mapping, and optimization techniquesExcellent communication skills, with the ability to explain technical concepts to non-technical stakeholdersPreferred QualificationsServiceNow Certified System Administrator (CSA)ServiceNow HRSD Fundamentals or HRSD Implementation certificationExperience with SAP SuccessFactors configuration and supportBackground supporting global HR operations or complex HR system environmentsStrong attention to detail and ability to manage multiple priorities

Created: 2026-05-09