Customer Support Specialist

Job Title: Vehicle Operations Specialist Location: 4615 E Elwood St, Phoenix, AZ 85040 - HYBRID Duration: 12 months Type: Contract Pay Rate: $18.31/Hr. on W2Additional NotesLocation: 4615 E Elwood St, Phoenix, AZ 85040 - Hybrid (1 day/week onsite starting June)Contract: Not contract-to-hire; possible extension (not guaranteed)Preference: Candidates local to Phoenix, AZ or Atlanta, GA are highly preferred; open to nearby locations (must be near a Manheim Auction site).Position focuses on vehicle logistics, order management, and coordination with clients/vendors.Requires strong communication, organization, and problem-solving skills.Excellent verbal and written communicationStrong technical skills (Excel, data entry, order management systems)Analytical mindset with ability to resolve discrepancies and ensure accuracyTraining: 7:00 AM - 4:00 PM OR 8:00 AM - 5:00 PM (AZ Time)Regular Shift: 8-hour shift between 6:00 AM - 5:00 PM (AZ Time)Work Hours: 40 hours/weekInterview Process: Microsoft Teams (Video)Start Timeline: ASAPRequired Skills & ExperienceStrong verbal and written abilities to effectively interact with clients, vendors, and internal teams.Skilled in computer-based programs, including data entry, Excel, and order management systems.Ability to identify issues, resolve discrepancies, and maintain accuracy and efficiency in all tasks.What You Will Be DoingDaily ResponsibilitiesCoordinate Communication: Handle inbound and outbound calls to external vendors, clients, and customers to obtain status updates, confirm vehicle locations, and gather necessary information to meet operational requirements.Maintain Accurate Records: Update accounts with essential details such as order notes, contact information (names, addresses, phone numbers), and account numbers across internal systems and external platforms.Process Transportation Orders: Enter and manage transportation notes for each order using relevant computer applications, ensuring accuracy and compliance.Ensure Order Accuracy: Follow up on submitted orders to verify correctness, resolve discrepancies, and update deficient information promptly.Data Management & Reporting: Create and maintain spreadsheets to track customer orders, inventory levels, and key reminders. Organize existing data for easy access and reporting.Inventory Oversight: Monitor and manage daily inventory to ensure proper allocation and availability.Performance Analysis: Collect and analyze data trends to identify opportunities for process improvement and enhance operational efficiency.Additional Duties: Perform other tasks and responsibilities as assigned by the department manager or supervisor.

Created: 2026-05-09