Customer Support Specialist

Customer Support SpecialistLocation: Remote in St. Petersburg, FL or Atlanta, GAA fast-growing technology organization is expanding its client support function and looking for a polished, solutions-oriented Customer Support Specialist to help deliver an outstanding customer experience. This is an excellent opportunity to join a collaborative team at a key stage of growth, where your work will directly influence client satisfaction, service consistency, and long-term operational success. The right person will enjoy working in a dynamic software environment, solving issues with urgency, and partnering across teams to keep customers moving forward.What You Will DoServe as the first point of contact for customers, guiding issue intake, triage, and resolution across a growing software environmentCoordinate with product, delivery, and technical teams to route incidents, track follow-through, and keep stakeholders informedTroubleshoot user-reported issues related to workflows, configuration, data quality, and system behavior in a cloud-based application environmentMonitor support requests against service expectations, helping prioritize issues and escalate time-sensitive matters appropriatelyDocument recurring issues, create knowledge articles, and recommend process improvements that strengthen response times and customer satisfactionCommunicate with empathy and clarity, especially during escalations, while setting expectations and maintaining confidence throughout the support lifecycleContribute to the development of scalable support processes as the organization continues to grow its customer-facing operationsSupport minor application updates, testing efforts, or administrative changes when needed to help maintain platform stabilityWhat You BringExperience in customer support, application support, technical support, or SaaS operations within a fast-moving business environmentStrong communication and relationship management skills, with the ability to de-escalate concerns and build trust with usersComfort learning new platforms quickly and working across technical and non-technical teams without extensive oversightStrong problem-solving skills and a practical, organized approach to issue managementAbility to balance multiple priorities while maintaining attention to detail and follow-throughExposure to ticketing systems, SLAs, workflow tools, or low-code enterprise applications is strongly preferredExperience supporting business applications, digital workflows, or enterprise software environments is a plusA self-starter mindset, with the professionalism and ownership needed to thrive in a lean, growth-oriented teamWhy Join This OpportunityJoin a business in growth mode where support is a high-visibility functionWork remotely while staying connected to a collaborative and evolving teamPlay a meaningful role in shaping customer experience and support best practicesGain exposure to cross-functional teams and a broad range of client-facing operational challengesAbout Blue Signal:Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Created: 2026-05-09