Client Services Associate

Company: World Insurance AssociatesJob Title: Senior Associate Client Representative - Commercial LineLocation: Columbus, OhioEmployment Type: Full-TimePay: $50K-70KInterview Process: 2 Rounds VirtualJOB DESCRIPTIONAs a Senior Associate- Client Rep, you will own and manage the renewal lifecycle for assigned clients while ensuring accurate, timely updates in agency management systems. You will collaborate closely with internal teams, carriers, and clients to drive exceptional service and high retention.You'll work closely with a mix of tenured and mid-level team members, with clear paths for development into Senior Account Manager or Team Lead roles.Key responsibilities include:Set up and maintain client accounts, contacts, and policy information in EPIC and related systems throughout the renewal process.Coordinate loss runs, experience mods, endorsements, cancellations, and policy changes.Draft carrier submissions, prepare proposals, and assist with online portal quoting.Generate client letters (BORs, pre-renewal, proposal cover letters, etc.) using established templates.Organize and name documents in EPIC; create and assign activities to appropriate team members.Deliver audits, endorsements, certificates, and proofs of insurance.Assist with claims escalations and billing/payment questions.REQUIRED SKILLS AND EXPERIENCE3+ years of Commercial Property & Casualty insurance experience (commercial line)Proficiency with agency management systems (EPIC highly preferred)Ability to analyze coverage needs and support guaranteed-cost program designsNICE TO HAVE SKILLS AND EXPERIENCEActive Property & Casualty Insurance License (must obtain within 90 days)Experience working in a high-volume brokerage environmentFamiliarity with CSR24 or IndioPrior experience developing longer-term account strategiesCollege degree (preferred but not required)Strong Excel skills (formulas, formatting, templates)

Created: 2026-05-09