Collector

Must Haves:High School Diploma Minimum of 1 year of recent experience in a collections call center environment Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.) EXCELLENT communication & computer skillsPlusses: Previous Experience in collections, credit or a related field is HIGHLY preferred Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferredBilingualDay to Day: Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.

Created: 2026-05-09