Field Experience Representative - Cleveland, OH

THE BACKGROUNDClove was founded to create a better shoe for those on the front lines of healthcare. Inspired by watching his wife struggle to find the right footwear for her demanding job, Clove's founder and the team set out to make a shoe that is liquid-repellent, easy to clean, slip on and off, and comfortable for long days (and nights) in the hospital.Clove is excited to be building both a product and brand that is unique in the healthcare space. Don't just take our word for it - you can read more about us in TIME Magazine, Fast Company, and Forbes. More recently, Clove has been expanding its reach beyond healthcare - both by expanding into additional channels and expanding product lines.THE ROLEReporting to the VP of Wholesale, the Field Experience Representative will act as Clove's on-the-ground connection to Clove's wholesale partners. This person will routinely visit accounts in the Cleveland OH area of the US to strengthen Clove's product knowledge, elevate and guide in-store merchandising, and help drive brand visibility and sell-through. Key responsibilities include attending hospital events to support on-site selling, educating retail staff on product and positioning, supporting local and in store events, and engaging with consumers directly as a brand ambassador of Clove. This individual will also monitor account-level trends, communicate process changes to retailers on Clove's behalf and provide ongoing service and support to their account base. They will work cross-functionally with Sales, Success, and Operations, serving as an in-person point of contact once a customer is converted within the region.Success in this role requires organization, proactive communication, and comfort engaging with customers to build lasting relationships.THE RESPONSIBILITIESTravel requirements of up to 90% to support regular in-person visits to accounts in the Cleveland OH areafocusing on staff education, merchandising, and brand awareness.Develop and maintain productive, effective, and professional relationships with peers, leadership, sales representatives, and retail store staff.Plan efficient weekly schedules in coordination with the internal Clove team, customers, and sales representatives in the territory.Support accounts in promoting new products, including demos and encouraging trials and programs to drive conversion.Provide structured weekly reports and recaps of account visits to leadership.Support the Sales and Marketing teams with product launches, in-store merchandising, and creative grassroots programs.Educate retail staff on upcoming product lines and styles while the field, in alignment with the Success and Sales merchandising roadmap.Represent Clove at national (and selected local) events and in hospitals - including set-up, breakdown, distribution of collateral, interaction with consumers and on site sales.Participate in ongoing training sessions with internal teams to remain current on brand updates, product launches, and operational changes.THE QUALIFICATIONSBachelor's degree preferredExperience in Retail or Sales strongly preferredFamiliarity with footwear products and merchandisingExperience working at in person events or activationsProficiency in Microsoft applications and Google SuiteValid driver's license with a clean driving recordHighly motivated with a hardworking attitude and strong interpersonal skillsStrong organizational skills such as managing a calendar, contacts, and a budgetWorks well independently, as well as within a teamExcellent communication and presentation skillsAbility to strategically use an annual budget that benefits the territory and brandAbility to lift to 50 lbs and stand for long periods of timeExtensive travel required; able and willing to work weekends and extended hours as neededTHE DETAILSPart time; 15-20 hours per week with opportunity for a full-time position Flexible Monday through Saturday availability Required to live in Cleveland OH area of the United StatesCompetitive hourly rate Travel expenses fully covered 

Created: 2026-05-09