Associate Specialist, Customer & Sales Support- JDE ...

Associate Specialist, Customer & Sales Support- JDE SystemsWe are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions.In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You'll gain exposure to order management, client communication, and ERP systems"”making this an ideal launchpad for long-term career growth.Why This Opportunity Stands OutIndustry Leader - Part of one of the largest providers in its space with a strong national footprint and market presence Growth & Stability - Backed by ongoing investment and expansion initiatives, creating long-term career opportunities End-to-End Business Exposure - Work within a company that supports clients across the full lifecycle"”from concept and design to execution and ongoing operationsEntrepreneurial Culture - Combines the resources of a large organization with the agility and collaboration of a smaller teamTraining & Development - Access to structured training programs and opportunities to build industry expertise Impact-Driven Work - Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.)Key ResponsibilitiesCustomer Engagement & SupportServe as a primary contact for customer inquiries via phone, email, and chatDeliver timely, accurate information regarding products, services, and order statusBuild positive relationships through professional and solutions-oriented communicationOrder Management & CoordinationSupport order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillmentPartner with sales teams to address customer needs and ensure a smooth order lifecycleIssue ResolutionInvestigate and resolve customer concerns with a proactive, customer-first mindsetEscalate complex issues appropriately while maintaining ownership through resolutionSales & Administrative SupportProvide day-to-day support to the sales team, including documentation and reportingAssist with preparing sales materials, tracking activity, and maintaining recordsProduct & Process KnowledgeDevelop a strong understanding of products, services, and internal processesStay current on updates, promotions, and new offeringsData Integrity & SystemsMaintain accurate customer and sales data within CRM and JD Edwards (JDE)Support ongoing data management and reporting needsWhat We're Looking ForStrong customer-first mindset with a genuine interest in helping othersExcellent communication skills"”both written and verbalDetail-oriented with strong organizational and problem-solving abilitiesCollaborative team player with a positive, proactive attitudeAbility to manage multiple priorities in a fast-paced environmentQualifications0-2 years of professional experience in customer service, sales support, or related field(Internships or relevant coursework are highly valued)Hands-on experience with JD Edwards (JDE) is requiredProficiency in Microsoft Office (Excel, Word, Outlook)Experience with CRM systems is a plusAbility to pass a background check upon offer acceptanceWhy This Role?Strong entry point into customer success, sales operations, or ERP-focused rolesOpportunity to gain valuable experience working within JD Edwards (JDE)High visibility and cross-functional exposureSupportive, team-oriented environment with room for growth

Created: 2026-05-09