Customer Technical Support

About the OpportunityA fast-growing global technology business is looking for a Customer Support Advisor to join its North American team. This company provides innovative cloud-based software solutions that help hospitality and accommodation businesses manage bookings, reservations, guest communications and day-to-day operations more efficiently.With an international customer base and a strong reputation in the market, this is an exciting opportunity to join a customer-focused business where service excellence and teamwork are at the heart of everything they do.The RoleYou will be the first point of contact for customers across the North American market, delivering high-quality support across multiple channels including phone, live chat and online support portals.This is a fast-paced role suited to someone who enjoys solving problems, working with customers and using technology to make a real difference.Key ResponsibilitiesDeliver professional and friendly support via phone, chat and digital channelsResolve customer queries efficiently, aiming for first-contact resolution wherever possibleTroubleshoot software and technical issues, identifying root causes and providing clear solutionsSupport customers in getting the most value from the platform and its featuresAssist with booking, reservation, and integration queries involving third-party travel platformsEscalate more complex technical issues to specialist teams when requiredMonitor recurring issues and share feedback with internal stakeholdersContribute to help guides, support documentation, and internal resourcesConsistently meet service levels and customer satisfaction targetsAbout YouWe're looking for someone who combines strong customer service skills with confidence using technology. You'll be calm under pressure, solutions-focused and an excellent communicator.Ideal background includes:3+ years' experience in customer support, software support, SaaS support or technical helpdesk environmentsStrong verbal and written communication skillsExcellent troubleshooting and problem-solving abilityComfortable explaining technical concepts in a simple, user-friendly wayHighly organised with the ability to multitask in a busy environmentProfessional, patient, and empathetic approach to customersAdaptable and able to work changing priorities or rotating shiftsBased in the Dallas area and eligible to work in the United StatesThe PackageUp to $65K base salaryHealthcare benefits401(k) planPaid time off and holidaysHybrid workingSupportive team cultureCareer development within a growing international technology businessOpportunity to work with smart, ambitious, and collaborative colleaguesWhy Apply?If you enjoy helping customers, solving problems, and working in a dynamic tech environment where no two days are the same, this could be the ideal next step in your career.

Created: 2026-05-09