Desktop Support Technician

Job Title: Senior Desktop Support TechnicianLocation : MA-Boston-133 Brookline Ave -02215 (Onsite Role-5 Days Onsite Per Week)Duration : 12+ Months Contract or FulltimeTeams Meeting InterviewJob Description:Senior Desktop Support provides on-site IT support for providers and practice managers ina clinical workspace operating as the face for IT.Primary Responsibilities:Provide day-to-day IT support operations at clinical locations using the ServiceNowticketing system which includes traveling on site to clinics.Provide support for end-user experience - such as onboarding, technical installationof hardware, answering technical questions and following up with users.IT Support for any escalations from a clinical location.Diagnose, troubleshoot, and resolve a wide variety and range of hardware andsoftware related problems with operating systems, applications (including vendorsoftware packages), replacing parts as required.Adapt to new technologies, process new information and help customers throughtechnological changes. Improves and implements procedures as needed and/orassigned.Assist the clinical staff by maintaining IT readiness for day-to-day operations.Management of IT assets includingReceiving large orders of equipmentManage assets at current storage locations.Daily shipping of devices to locations on demandManaging shipping and returns of assets from remote staff.Support project work which includes but not limited to the following:New product RolloutsDepartment moves and buildouts.Refresh of Desktop IT equipment.

Created: 2026-05-09