IT Project Manager (Genesys Contact Center)

Role OverviewWe are seeking an experienced IT Project Manager to lead the implementation of Phone Bot and Chat Bot solutions using Genesys for a global contact center environment. This role requires strong leadership, stakeholder management, and hands-on experience with omnichannel customer engagement platforms and CRM integrations.Key ResponsibilitiesLead end-to-end delivery of Phone Bot and Chat Bot implementation using GenesysManage cross-functional and global teams to ensure successful project executionDevelop and maintain detailed project plans (scope, schedule, budget, resources)Coordinate stakeholder meetings and ensure alignment across business and technical teamsOversee integration efforts with CRM platforms such as SAP C4C or Service Cloud V2Identify and mitigate risks, issues, and dependencies throughout the project lifecycleTrack progress and provide regular status updates to leadershipEnsure delivery is on time, within scope, and within budgetRequired SkillsPrimary Skill: Genesys Contact Center (Advanced, 6-9 years experience)Strong experience with omnichannel contact center solutionsProven experience managing bot (voice/chat) implementation projectsPreferred SkillsSAP C4C - Cloud for Customer (Intermediate, 3-5 years experience)Salesforce Service Cloud (Intermediate, 3-5 years experience)Experience with Service Cloud V2 integrationsFamiliarity with global contact center operations

Created: 2026-05-09