Commercial Roofing Service Coordinator

Job Title: Commercial Roofing Service CoordinatorPosition OverviewWe are seeking an organized and detail-oriented Commercial Roofing Service Coordinator to support day-to-day service operations. This role is responsible for coordinating service calls, dispatching crews, communicating with customers, and ensuring projects are completed efficiently and on schedule. The ideal candidate thrives in a fast-paced environment and has experience in the roofing or construction industry.Key ResponsibilitiesCoordinate and schedule service and maintenance calls for commercial roofing projectsDispatch service technicians and crews based on priority, location, and availabilityServe as the main point of contact for customers regarding service requests, updates, and follow-upsPrepare and manage work orders, service tickets, and job documentationTrack job progress and ensure timely completion of service workAssist with estimating, proposals, and invoicing as neededMaintain accurate records in CRM or service management softwareCommunicate with vendors and suppliers to ensure material availabilitySupport project managers and service teams with administrative tasksEnsure a high level of customer service and client satisfactionQualifications2+ years of experience in a service coordinator, dispatcher, or administrative role (roofing or construction preferred)Strong organizational and multitasking skillsExcellent communication and customer service abilitiesProficiency in Microsoft Office and service management software (experience with industry-specific systems is a plus)Ability to work in a fast-paced, deadline-driven environmentHigh attention to detail and problem-solving skillsPreferred ExperienceExperience in commercial roofing or construction servicesFamiliarity with work order systems, scheduling software, or CRM platformsUnderstanding of roofing terminology, materials, and service processesCompensation & BenefitsCompetitive salary (based on experience)Health, dental, and vision insurancePaid time off and holidaysOpportunities for growth and advancement

Created: 2026-05-09