Technical Support Specialist

Position SummaryThe Technical Support Specialist - Hardware Services is responsible for the deployment, repair, maintenance, and lifecycle management of laptops, desktops, and related end-user hardware. This role serves as a hands-on technical resource, supporting employees through device provisioning, break-fix repairs, loaner management, and asset tracking. The ideal candidate is detail-oriented, customer-focused, and comfortable working directly with physical hardware in a fast-paced environment.Key ResponsibilitiesHardware Support & RepairDiagnose, troubleshoot, and repair laptops, desktops, and related hardwarePerform component-level repairs and replacements (e.g., drives, memory, batteries, screens, keyboards)Coordinate warranty repairs and vendor service requests as neededMaintain clean, organized repair and staging areasDevice Deployment & Lifecycle ManagementImage, configure, and deploy new laptops and desktops according to company standardsPerform device refreshes, upgrades, and retirementsEnsure systems are properly enrolled in endpoint management, security, and encryption toolsPrepare hardware for reuse or secure disposal in accordance with company policiesLoaner Device ManagementMaintain and manage a pool of loaner laptops and peripheralsTrack loaner assignments, returns, and conditionEnsure loaners are secure, patched, and ready for immediate useAsset Management & DocumentationMaintain accurate hardware inventory and asset recordsUpdate tickets, repair notes, and lifecycle status in the IT service management (ITSM) systemDocument standard procedures for deployments, repairs, and loaner handlingProcess Improvement & SecurityIdentify opportunities to improve deployment, repair, and asset workflowsFollow security best practices for device handling, data protection, and access controlSupport audits and compliance requirements related to IT assetsRequired Qualifications2+ years of experience in technical support or IT hardware supportHands-on experience Diagnose, troubleshoot, and repair laptops, desktops, and related hardwareKnowledge of Windows operating systems Familiarity with device imaging, and endpoint managementAbility to lift and move hardware (up to ~40 lbs)Strong customer service and communication skillsExcellent organizational and documentation abilitiesPreferred QualificationsExperience with enterprise device management tools (e.g., Intune)Experience supporting hybrid or enterprise IT environmentsFamiliarity with ticketing systems and asset management platformsCore CompetenciesHardware troubleshooting and repairAttention to detailCustomer-first mindsetTime and inventory managementAbility to follow standardized processes while adapting to urgent needsWork Environment100% on-siteRequires hands-on technical work with physical hardwareOccasional after-hours or expedited support may be required

Created: 2026-05-09