Application Support Engineer

Application Support Engineer Harnham, the leading recruitment specialist in Data and Technology, is partnering with a well-established professional services firm to hire an experienced Application Support Engineer on a contract basis. The role supports core enterprise applications that underpin critical firm-wide workflows.Role: Application Support EngineerEngagement: ContractLocation: On-site / Hybrid (Boston or New York)Duration: 6 moth Initial contract (extension or C2H)Pay: $50 - $60 per hour (some flexibility for the right candidate)The RoleAs an Application Support Engineer, you will provide hands-on support and optimisation for the firm's enterprise applications. You will act as a key escalation point, working closely with IT leadership, vendors, and business users to ensure systems remain stable, secure, and efficient.This is a delivery-focused role suited to someone comfortable operating in a complex, enterprise environment.Key ResponsibilitiesProvide Tier 2-3 support for mission-critical enterprise applicationsMonitor system performance and resolve incidents to minimise downtimePerform root-cause analysis and implement fixes and improvementsManage user access, permissions, and security configurationsBuild and support integrations using APIs, scripts, and middlewareAssist with upgrades, enhancements, and application rolloutsMaintain clear technical documentation and support materialsWork with third-party vendors on issue resolution and changesRequirements5+ years' experience in Application Support in the Legal fieldStrong demonstrable experience with iManage & M365Solid SQL skills for queries, reporting, and data extractsFamiliarity with APIs, system integrations, and authentication protocolsExposure to cloud platforms (Azure, AWS, or similar)Strong communication skills and ability to work under pressureIf interested in this opportunity; please apply below or contact Ciarán

Created: 2026-05-09