Operations Manager

Job Summary:The primary focus of this position is to manage and support all Retail Operational related requirements of the Salon, including retail support, vault supervision, inventory reporting, merchandise transfers, quality assurance and handling, Policy compliance and systems, product and policy training to Salon employees.Key Responsibilities include:Salon Retail Operations:Manage and ensure compliance of the back office retail requirements that ensure smooth flow of the Sales process, including all related documentation such as invoicing, sales tax compliance and tax-refund options.Ensure operation of payment terminals, Salon petty cash management and reporting, Anti-Money Laundering compliance and all other requirements for processing retail sales transactions.Coordinate Salon daily sales reporting, transaction and inventory reporting requirements.Retail Stationery and supply management in collaboration with the Sales Executives and Vault Coordinators.Provide support to Retail Director for sales related reporting such as budget reports, sales forecasting and BI reportingProvide support to Retail Director for work schedulingInventory system use:Responsible for executing, maintaining and managing all systems related processes relating to:Sales invoicing, credit and special ordersCapturing client related dataProduct searches, item presentationsInventory tracking and stock reconciliation processesRepair management processMerchandising transfers and Logistics related processQuality Assurance process and reportingBack office reportingAct as main Salon contact for all HW systems related requirements, projects and trainingsVault Operation and Inventory:Supervise the efficient operation of the vault, the daily opening / closing procedures and act as backupComply with all Security related requirements in all Salon areasManage daily, monthly and yearly inventory reconciliation, conduct physical inventory, communicate discrepancies and provide reportsAct as liaison for external audit requirementsEnsure Policy, Security and insurance compliance with employee loans, VIP / celebrity loans, photo shoot, and external eventsMonitor merchandise insurance value levels and provide reports to Salon Director/Manager and Security as requiredDevelop proper knowledge of jewelry and timepiece collections and become proficient with product specific informationMerchandise Transfers and Logistics:Manage Salon Logistics requirements for domestic shipments and assist with all transfersSupervise stock replenishment requests, client appointment requests and provide feedback as requiredCoordinate shipping requirements between Harry Winston & external vendors (where applicable)Manage transfers between Salon, local vendors, photo shoots, external events and loans in compliance to insurance and security protocolsManage and maintain compliance with documentation requirements for all transfers and loansManage and maintain compliance with HW packing standardsDevelop and maintain a comprehensive, structured and compliant Logistics reporting and archiving systemRepair Management Process and Client Services:Ensure compliance with the Client Owned Merchandise take-in process and train Salon employeesComply with the requirements outlined in the "Repair Authorization Guide"Manage all operational aspects regarding local Stock repairs and alterationsManage all operational aspects regarding local Client Owned repairs and alterationsManage communication with local vendors and Corporate officeReport Client Services related incidents to Salon Director/Manager and Corporate officeQuality Assurance and Handling:Manage and supervise all departmental procedures that relate to merchandise handling and enforce consistency on the use of these procedures such as the "Retail Quality Assurance," "Care and Handling" and "Packing Standards" guidelinesConduct and supervise the quality assurance process as per Company guidelines (i.e. relating to inbound and outbound merchandise transfers, photo shoot, loans, etc.)Complete Quality Assurance related documentation as per Company guidelinesProvide Quality Assurance and merchandise handling training to Salon employeesOther Operational Responsibilities:Maintain Salon compliance with HW policies and local legislationInventory and Sales reportingAll inventory systems related processesQuality Assurance and merchandise handlingProduct and brand related trainingPolicy compliancePOS and retail sales processesManaging special projects as required during the course of businessIdentify challenges and areas for improvement in all aspects of Salon Operations, Quality Assurance and merchandise handling, product knowledge, staff training and present proposals to Director, Global Retail Operations for reviewAssist with HR related processes as requested by the Salon Director/ManagerAssist with weekly / monthly employee working day rotation as requested by Salon Director/ManagerEnsure meticulous back office operationManage Salon stationery, office supplies and coordinate orders as requiredCommunicate potential Salon maintenance concerns to the Salon Director/Manager and Director, US Facilities and coordinate repairsJob Qualifications:At least three years' experience in luxury retailInventory control experienceProficient in Microsoft Office'Stock and pick' basic knowledgeIntermediate knowledge of logistics is requiredAbility to multitask and work in a fast-paced environmentStrong analytical and organization skillsUndergraduate degree preferredGraduate Gemologist Diploma (GIA) preferredJewelry / Watch inspection experience preferred

Created: 2026-05-09