Director of Training

151 Coffee is more than just a coffee shop, it's a place where fun, happiness, and positivity are at the heart of everything we do. Guided by our motto, "It's a good day to have a good day," we foster a lively and upbeat atmosphere that makes every visit memorable. Our vibrant environment, paired with great music, drives the energetic pace of our service, ensuring a fantastic experience for all.We are seeking a Director of Training to build and scale a best-in-class field training function across our multi-unit coffee stores. This is a high-impact, hands-on leadership role responsible for developing training programs that drive speed of service, product quality, consistency, and a high-energy and positive customer experience.This leader will partner closely with Operations and People teams to ensure every team member, from Baristas to Operations Leadership, is trained, confident, and ready to perform at a high level.Training Strategy & Program DevelopmentDesign and execute a company-wide training strategy aligned with rapid growth and new store openingsDevelop scalable, repeatable training systems that support consistent execution across all locationsPartner with Operations leaders to identify performance gaps and deploy targeted training solutionsUse data (KPIs, audits, customer feedback) to continuously improve training programsEnsure training drives measurable improvementsTraining Content, Systems & StandardizationDevelop and maintain training materials including playbooks, SOPs, videos, and job aidsStandardize training programs while allowing flexibility for regional and store-level needsEvaluate and implement learning tools to improve scalabilityEnsure training is effective for diverse learning styles and promotes strong knowledge retentionContinuous ImprovementDevelop scorecards and feedback loops to monitor training effectivenessIdentify trends and continuously improve training programs and materialsPartner cross-functionally with Operations, People, and Marketing teams to align on standards and rolloutsExperience7+ years in Training, Learning & Development, or Operations EnablementExperience leading training in multi-unit coffee environments is requiredExperience supporting rapid growth and new store openingsDeep understanding of store operations and frontline workflowsProven ability to design training that improves speed, consistency, and customer experienceStrong hands-on field-based facilitation, coaching, and leadership development skillsExperience building and scaling field-based training programsHigh energy, adaptable, and comfortable in a fast-paced environmentStrong communication and relationship-building skills151 Coffee is based in Dallas, TX and founded by Mark Wattles (Hollywood Video, Firebirds Wood Fired Grill, HomeAdvisor). We're growing fast and looking for people ready to bring the energy with us. It's a good day to have a good day. Come help us build more of them

Created: 2026-05-09