Sr. Desktop Support (Rotational Shift)

Sr. Desktop Support (Rotational Shift)Boston, MA (133 Brookline Ave -02215)Contract or FulltimeJob Description:Core Skills:Desktop Support: Desktop troubleshooting, end-user support, incident management, IT operations support.Windows & Microsoft Technologies: Windows OS, Microsoft Office, Exchange, Active Directory, imaging.Hardware Support: HP hardware, PC hardware, peripherals, hardware installation, device replacement.Remote Support Technologies: VPN, Citrix, remote user support, work-from-home support.ITSM & Ticketing: ServiceNow, ticket management, escalation handling, service request fulfillment.Asset Management: IT asset tracking, inventory management, device shipping/returns, equipment lifecycle management.Deployment & Rollouts: Desktop refresh, software deployment, new product rollouts, department moves/buildouts.Troubleshooting & Analysis: Root cause analysis, issue resolution, system diagnostics, technical problem-solving.User Support & Communication: User onboarding, technical guidance, customer support, training and mentoring.Operational Support: Multi-site support, clinical IT support, production readiness, time/resource management.Key Responsibilities:Provide onsite and remote desktop support for clinical and enterprise users.Troubleshoot hardware, software, OS, application, VPN, Citrix, and connectivity issues.Manage ServiceNow incidents, escalations, and service requests.Support onboarding, device setup, imaging, installations, and user assistance.Handle IT asset management, equipment shipping, inventory, and refresh activities.Support desktop rollout projects, department moves, and infrastructure changes.Maintain operational readiness for clinical environments and remote staff.Provide mentoring, training, and technical guidance to desktop support teams.Analyze and resolve complex technical issues across enterprise systems.

Created: 2026-05-09