Help Desk Technician

Level 1/2 SupportEngineer (MSP)Richardson, Dallas, Texas Salary: $55,000 to $70,000 + Excellent Benefits Location: Dallas, Texas (Opportunity to work 1 day per week from home)Experience working for an IT Provider / MSP is very beneficial. We're hiring on behalf of a growing IT services provider based in Dallas, serving a wide range of SMB clients. They're looking for a level 1 / level 2 Engineer to provide external support to customers and troubleshoot incoming issues to the point of resolution or escalation. This is the opportunity to join a fast paced MSP where you can be guided and moulded in to a great MSP engineer. What You'll Be Doing:Provide remote support for end users with the opportunity to go onsiteTroubleshoot O365, Windows Server, Active Directory Experience with OneDrive, SharePoint, Exchange Online, Intune Networking troubleshootingPrinter, desktop, troubleshootingExperience Required:1+ years of IT support experience (MSP)Hands-on experience and knowledge with Office 365, Windows Server, Active DirectoryExposure to Microsoft cloud products, M365, Teams, SharePoint etc. Strong troubleshooting instincts + a proactive, growth-driven mindsetWhy Join?100% employer-paid health, dental, and visionGenerous PTO: 2 weeks sick + 2 weeks vacation (plus rollover perks)Cell phone allowance + yearly reviews and bonusesInterviewing ASAP, please APPLY NOW!

Created: 2026-05-09