Jr. IT Administrator

Position SummaryA growing manufacturing company is seeking a Junior Help Desk Technician to support daily IT operations for both corporate and plant users. This individual will provide first-level technical support, troubleshoot hardware and software issues, assist with onboarding/offboarding activities, and help maintain stable IT operations across office and manufacturing environments.This is an excellent opportunity for an entry-level IT professional looking to grow their career within a hands-on manufacturing environment.ResponsibilitiesProvide first-level technical support for desktops, laptops, printers, scanners, phones, and user accountsTroubleshoot Windows operating systems, Microsoft 365, email, and basic network connectivity issuesRespond to help desk tickets, phone calls, and walk-up support requests in a timely mannerSet up and configure new user workstations, software, and peripheral devicesSupport password resets, user access requests, and Active Directory account managementAssist with inventory tracking for IT hardware and software assetsEscalate complex technical issues to senior IT staff or external vendors as neededSupport plant floor technology including barcode scanners, label printers, and manufacturing workstationsDocument technical issues, resolutions, and standard operating proceduresAssist with routine system maintenance, updates, and IT projectsQualificationsAssociate's Degree in Information Technology, Computer Science, or related field preferred1-2 years of Help Desk, Desktop Support, or IT Support experience preferredBasic understanding of:Windows 10/11Microsoft 365Active DirectoryTCP/IP networking conceptsPrinters and peripheral troubleshootingStrong customer service and communication skillsAbility to prioritize tasks and work in a fast-paced environmentExperience supporting manufacturing or warehouse environments is a plusCompTIA A+ certification is a plusPreferred SkillsExperience with ticketing systemsExposure to ERP or manufacturing systems environmentsFamiliarity with mobile devices and remote support toolsAbility to learn quickly and support multiple technologies

Created: 2026-05-09