Customer Onboarding Program Manager

ABOUT CIRRASCALECirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.POSITION SUMMARYThe Customer Onboarding Program Manager is the strategic owner of Cirrascale's most important customer relationships post-sale. This is a senior-level, high-impact role responsible for owning the entire customer journey"”from onboarding and value realization through expansion, and long-term partnership.This role is equal parts strategic operator, executive relationship owner, and revenue driver. The CSM ensures customers achieve measurable outcomes, receive a consistently world-class experience, and grow their market position using Cirrascale's platform"”resulting in expansion, increased lifetime value, and durable partnerships.KEY RESPONSIBILITIESOwn and drive the end-to-end customer onboarding motion from pre-sales POC through deployment, and stabilizationServe as the primary onboarding lead and customer-facing program owner, ensuring a smooth, predictable, and high-quality transitionPlan, coordinate, and sequence onboarding activities across Sales, Operations, Capacity Planning and Customer Success teamsProactively identify risks, gaps, and blockers, solving problems and driving resolution to keep onboarding on trackDefine, document, and continuously improve onboarding processes, milestones, and handoff readiness into Customer Success ownershipDrive internal accountability through clear communication, cross-functional influence, and execution rigorProvide clear status updates, timelines, and onboarding readiness assessments to customers and internal stakeholdersREQUIREMENTS7-12+ years of experience in senior Customer Success, Enterprise Account Management, TAM, or complex post-sale ownership roles3+ years of experience in customer onboarding, program management, project management, infrastructure planning, or similar execution-focused rolesProven experience leading complex, cross-functional initiatives with direct customer-facing accountabilityStrong problem-solving mindset with the ability to identify process gaps and implement practical improvementsExperience coordinating technical or infrastructure-heavy implementations in fast-moving environmentsExcellent communication skills with the ability to influence stakeholders without formal authorityHighly organized, execution-driven, and comfortable managing multiple onboarding efforts in parallelProgram or Project Management certification (PMP, Agile, Scrum, or similar) a strong plusExperience in cloud, infrastructure, AI/ML, or high-growth technology environments preferredBENEFITSBenefits include:401(k) with company match.Health, dental, and vision insurance.Paid time off (PTO).Opportunities for professional development and growth.WHY JOIN CIRRASCALE?Join a growing team that's pushing the boundaries of AI infrastructure. At Cirrascale, you'll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment. From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.Cirrascale Cloud Services is an equal opportunity employer committed to diversity and inclusion.Please apply at careers@

Created: 2026-05-09