Export Supervisor

SummaryBakeMark's Export business serves customers across the Middle East, Europe, Asia, Latin America, and the Caribbean, with shipments originating from Pico Rivera, other BakeMark locations, and overseas dropship vendors. The Export Supervisor leads the Export Customer Service Team and owns the end-to-end administrative execution of every export order "” from customer PO through documentation, fumigation, loading, and final invoicing.This is a hands-on supervisory role. You will manage the Export CSR team while working orders directly alongside them, interfacing daily with customers, the Export sales team, warehouse operations, production, freight forwarders, and government agencies.What You'll OwnDirect communication with international customers; receive and enter orders in NDS, including contract pricingIssue proformas, manage prepay confirmations, and coordinate order releaseOwn all export documentation: commercial invoices, packing lists, BOLs, Certificates of Freesale, USMCA Certificates of Origin, FDA Prior Notice filings, and country-specific requirementsEnsure product is properly labeled for each destination, including translated labels and date-code formatsStay current on export regulations and coordinate with Quality, Production, and Procurement to maintain complianceVerify product availability, freight pickups, and ensure container loading photos are captured for every shipmentManage shipments originating from other BakeMark locations where documentation flows through PicoOwn the drop shipment workflow with overseas vendorsResolve customer issues with BakeMark's long-term interest as the focusSupervise and develop the Export CSR team; build customer profiles and cross-training so the team can cover every account during absencesWhat We're Looking ForThis role requires critical thinking and higher-level decision-making. The right candidate is a self-starter who anticipates issues before they occur and develops solutions quickly, operating with minimal supervision.Required5+ years in international export operations, preferably in food, ingredients, or regulated CPGWorking knowledge of U.S. export documentation and regulatory frameworks (FDA, USDA, USMCA)Direct experience entering and maintaining contract pricing in an ERP/order-management systemStrong Excel skills "” the role involves building customer-specific invoices, proformas, and customs documentation outside standard system outputsSupervisory experience or clear readiness to step into oneExcellent written communication for customer relationships across language and time-zone barriersStrongly PreferredNotary commission, or willingness to become one (BakeMark covers certification)Experience with ocean freight booking, BOL preparation, and freight-forwarder coordinationFamiliarity with destination-specific documentation for the Middle East, EU, UK, Latin America, or AsiaMulti-currency invoicing experienceForeign language (any)

Created: 2026-05-09