Human Resources Payroll

Location: Home Office NYCSchedule: HYBRID - Tue. - Thu. in officePosition OverviewNew York Life is seeking a Payroll Associate (PF2) to join our HR Operations Payroll team. This role supports the execution of end-to-end payroll processing within an in-house SAP Employee Central Payroll (ECP) environment. The Payroll Associate will perform core payroll activities, partner with internal stakeholders, and help oversee outsourced operational support.This position requires a detail-oriented professional who can manage routine payroll processes independently, apply sound judgment to resolve issues, and contribute to continuous process improvement initiatives.Key ResponsibilitiesPayroll ProcessingExecute and support bi-weekly payroll processing in SAP Employee Central Payroll (ECP)Review and validate payroll data including hires, terminations, pay changes, and adjustmentsPerform payroll audits, reconciliations, and issue resolutionEnsure payroll is processed accurately and in accordance with established timelinesVendor & Offshore CoordinationProvide day-to-day oversight and guidance to offshore payroll support team (Accenture)Review work output for accuracy, completeness, and adherence to service standardsManage garnishment processes in coordination with third-party vendor (Strada)Monitor vendor performance and ensure service level expectations are metEmployee Support & Case ManagementRespond to payroll-related inquiries through case management systemsPartner with HR, Employee Relations, and other internal teams to resolve pay-related issuesEnsure timely, accurate, and professional communication with stakeholdersTesting & Process ImprovementParticipate in payroll system testing (e.g., support packs, enhancements, process changes)Identify opportunities to streamline processes and improve efficiencySupport implementation of automation and process improvementsControls & ComplianceEnsure adherence to payroll policies, procedures, and internal controlsMaintain accurate documentation and support audit activitiesCollaborate with Payroll Tax team and other stakeholders as neededQualificationsRequiredBachelor's degree or equivalent work experience1-3 years of payroll, HR operations, or related experienceWorking knowledge of payroll systems (SAP ECP preferred)Strong attention to detail and organizational skillsAbility to manage multiple priorities in a deadline-driven environmentEffective communication and problem-solving skillsKey CompetenciesAnalytical thinking and attention to detailAccountability and ownership of workCollaboration and teamworkAbility to work with moderate guidance and exercise sound judgmentContinuous improvement mindset

Created: 2026-05-09