Help Desk II

Our client is seeking a Help Desk Support Specialist to join their IT support team and provide Level I/II technical assistance within a dynamic end-user computing environment. This role is focused on delivering high-quality technical support to users across the organization while ensuring stability, reliability, and responsiveness of IT systems that support daily business operations.This position requires a strong customer service mindset, excellent communication skills, and the ability to thrive in a hands-on, fast-paced support environment.Position SummaryThe Help Desk Support Specialist will be responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, and system-related issues. The role involves direct interaction with end users, both in-person and remotely, supporting a variety of technical needs and ensuring timely resolution of incidents and service requests.This individual will also support onboarding activities, assist with equipment setup, and participate in ongoing IT support initiatives as needed.Key ResponsibilitiesProvide Level I/II help desk support for end-user hardware, software, and system issuesMonitor, prioritize, and respond to service desk tickets, emails, and phone requestsTroubleshoot and resolve desktop, laptop, and application-related issuesSupport users in both remote and in-person ("on-the-floor") environmentsEscalate complex technical issues to senior IT staff or specialized teams when appropriateMaintain clear and accurate documentation of issues, resolutions, and processesAssist with user onboarding, including workstation setup and configurationFollow established procedures for system maintenance and operational support tasksIdentify recurring issues and contribute to long-term resolution effortsProvide timely, professional, and customer-focused support to all end usersRequired Skills & QualificationsStrong experience supporting Windows desktop operating systemsExperience with Active Directory user administrationProficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Familiarity with troubleshooting PCs, laptops, mobile devices, and tabletsExperience supporting both hardware and software environments in a help desk settingStrong diagnostic, problem-solving, and communication skillsAbility to work in a fast-paced, customer-facing support environmentComfortable providing both remote and hands-on technical supportPreferred AttributesStrong interpersonal and communication skillsProactive, motivated, and service-oriented mindsetAbility to adapt to varying support scenarios and user needsStrong attention to detail and documentation practicesTeam EnvironmentThis role sits within a small, collaborative IT support team with escalation paths into infrastructure and cybersecurity groups for advanced issues. The environment is highly hands-on and user-facing, requiring strong teamwork and responsiveness.Additional InformationContract-to-hire opportunity with long-term potentialFull background and reference checks requiredInterview process includes initial screening followed by onsite team interviewsHigh-growth environment with ongoing IT support needs and project-based work

Created: 2026-05-10