Customer Account Manager (CAM) - SMB

Customer Account Manager (CAM) - SMBLocation: Hybrid - Durham, NCAbout this Opportunity:Our client high-growth SaaS organization focused on helping businesses simplify complex financial and compliance processes is seeking a Customer Account Manager (CAM) to support and grow existing SMB customer accounts.This role is ideal for someone who thrives in relationship-driven sales, enjoys partnering closely with customers, and has a strong ability to identify expansion opportunities while delivering an exceptional customer experience. The CAM will play a key role in driving Annual Recurring Revenue (ARR), customer retention, and long-term account growth across an assigned book of business.This is a hybrid role that must be based in Durham, NC.About You:You have 4-8+ years of experience in quota-carrying SaaS sales, account management, or customer growth roles.You consistently exceed quota and have a proven track record of 110%+ attainment.You are highly skilled at expanding existing customer accounts through strategic upsell and cross-sell motions.You are confident engaging executive stakeholders including Controllers, VP Finance leaders, and CFOs.You know how to create pipeline opportunities proactively instead of relying solely on inbound demand.You have experience managing complex, multi-threaded sales cycles across multiple stakeholders.You are disciplined with forecasting, CRM hygiene, and opportunity management.You thrive in a hybrid environment and are comfortable operating autonomously while collaborating cross-functionally.What You Will Do:You will own a portfolio of SMB customer accounts with full accountability for ARR growth, retention, and expansion.You will consistently exceed quota through proactive pipeline generation and whitespace opportunity identification.You will develop and execute strategic account plans focused on long-term customer growth and multi-product adoption.You will build trusted relationships across Finance, Tax, Operations, and executive leadership teams.You will position solutions around measurable business outcomes including compliance, operational efficiency, scalability, and risk reduction.You will lead complex deal cycles including negotiations, forecasting, and deal strategy execution.You will identify churn risks early and proactively drive customer retention initiatives.You will maintain strong pipeline discipline and forecasting accuracy within Salesforce or equivalent CRM platforms.You will collaborate with Marketing, Customer Success, Product, and Leadership teams to deliver a seamless customer experience.You will act as a strategic partner to customers while uncovering new revenue opportunities within the existing account base.What You Will Need:Bachelor's degree or equivalent practical experience.4-8+ years of experience in SaaS sales, customer account management, or revenue-focused customer growth roles.Proven success managing existing customer relationships with measurable ARR growth results.Strong experience selling into SMB and Mid-Market organizations.Excellent communication, presentation, negotiation, and executive engagement skills.Strong forecasting discipline and CRM management experience.Ability to manage multiple opportunities and stakeholders simultaneously.Experience in SaaS, FinTech, ERP, payroll, finance, tax, or compliance-focused industries is highly preferred.Experience working with ERP ecosystems such as NetSuite, SAP, Oracle, or Microsoft Dynamics is a plus.What's in it for You:Opportunity to manage and expand a high-value SMB customer portfolio in a growing SaaS organization.Strong visibility with leadership and direct impact on customer growth and retention outcomes.Collaborative and customer-focused sales culture with ongoing professional development.Competitive compensation structure with performance-based incentives.Comprehensive benefits and hybrid work flexibility.Clear career growth opportunities into senior account management and leadership roles.

Created: 2026-05-10