Customer Account Manager (CAM) - Enterprise

Customer Account Manager (CAM) - EnterpriseLocation: Hybrid - Durham, NCAbout this Opportunity:Our client high-growth SaaS organization is seeking a strategic and results-driven Customer Account Manager (CAM) to manage and expand a portfolio of Enterprise-level customers across the U.S. This role is focused on driving customer retention, revenue expansion, and long-term strategic partnerships within complex enterprise environments.The ideal candidate has a strong background in enterprise account management, executive engagement, and navigating complex sales cycles. This opportunity is ideal for someone who thrives in consultative selling, understands how to drive multi-product adoption, and can position solutions around measurable business outcomes.This is a hybrid role that must be based in Durham, NC.About You:You have 5+ years of experience in enterprise SaaS sales, account management, or customer growth roles.You have a proven track record of managing and expanding enterprise-level customer accounts.You consistently exceed quota and drive measurable ARR growth through strategic upsell and cross-sell initiatives.You are highly skilled at navigating complex, multi-threaded sales cycles involving multiple stakeholders and executive decision-makers.You are confident engaging C-level executives and business leaders across Finance, Operations, Compliance, and Technology teams.You have strong strategic planning, forecasting, and pipeline management capabilities.You thrive in fast-paced, high-growth environments and operate with a strong sense of ownership and accountability.You are collaborative, proactive, and focused on delivering exceptional customer outcomes.What You Will Do:You will manage a portfolio of Enterprise customer accounts with accountability for ARR growth, retention, and customer success.You will develop and execute strategic account plans aligned to customer business objectives and long-term growth opportunities.You will identify and drive large-scale upsell and cross-sell opportunities across complex organizations.You will build executive-level relationships and act as a trusted advisor to key stakeholders.You will lead strategic business reviews, customer presentations, and high-value negotiations.You will manage complex enterprise deal cycles from opportunity creation through close.You will proactively identify business challenges, operational inefficiencies, and growth opportunities within customer environments.You will maintain accurate forecasting, pipeline management, and CRM discipline using Salesforce or equivalent tools.You will collaborate cross-functionally with Customer Success, Product, Marketing, and Leadership teams to drive customer outcomes and long-term retention.You will help customers maximize the value of their existing solutions while uncovering opportunities for broader platform adoption.What You Will Need:Bachelor's degree or equivalent practical experience.5+ years of experience in enterprise SaaS sales, strategic account management, or quota-carrying customer growth roles.Proven success managing complex enterprise accounts and executive relationships.Strong understanding of enterprise sales methodologies, forecasting, and strategic account planning.Experience managing multiple high-value opportunities simultaneously.Excellent communication, presentation, negotiation, and executive engagement skills.Strong CRM and pipeline management experience, preferably with Salesforce.Experience within SaaS, FinTech, ERP, compliance, finance, payroll, or tax-related industries is highly preferred.Experience working within complex enterprise ecosystems and multi-product environments is a plus.What's in it for You:Opportunity to join a rapidly growing SaaS organization with strong market momentum.Direct ownership of strategic enterprise customer relationships and revenue growth.High visibility with executive leadership and cross-functional teams.Competitive compensation with uncapped earning potential.Collaborative, performance-driven culture with strong career advancement opportunities.Hybrid work environment with flexibility and professional development support.

Created: 2026-05-10