Account Management Specialist

Operations Manager 3Atlanta, GA (Fully onsite M-F 8:30am - 5pm)9 monthsKEY RESPONSIBILITES/REQUIREMENTS:The Sr. Specialist will ensure execution of our daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analyses for improvement projects for builder operations.KEY RESPONSIBILITIESCoordinate resolution of customer escalations;Coordinate day-to-day tasks and follow ups with customers;Communicate updates internally and to customers;Manage open items and drive cross-functional teams to issue resolution;Analyze opportunities for improvement in daily operations;Support other team needs as they arise.KNOWLEDGE, SKILLS AND EDUCATIONProven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.Must be flexible and adaptable to Client's fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.Works effectively with competing priorities.Strong Proficiency with Microsoft Office - Excel & PowerPoint.Strong interpersonal, and communication skills (written and verbal) to coordinate and support transactions across multiple teams.Must have the ability to meet deadlines in a fast-paced and demanding environment.Regular, consistent and punctual attendance. Reliability and consistency is a must.Education Requirement and Years of experience:College degree preferred but not required and 3-5, preferably in customer-facing rolesEducation (include higher education, certifications, and whether required and/or preferred)Bachelor's degree highly preferredYears of experience: 1+ yearsSKILLSAttention to detailStays up-to-dateCan easily document a new process or problemCan collect and condense data into information that can be acted onExcels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programsBuilding internal cross-functional relationships and partnershipsTop skills:Ability to diligently track and coordinate completion of open tasks [for Builder construction sites].Clear, crisp communication (written and verbal) to customers.Problem solving - Ability to resolve issues without clear direction or clarity on next steps.

Created: 2026-05-10