Patient Care Coordinator

About Swan MedicalAt Swan Medical, we are shaping the future of proactive, preventative healthcare in Intimate Wellness, Aesthetic Wellness, and Longevity.Founded in 2016 by Dr. Peter A. Castillo, MD, FACOG, FPMRS, our practice was created to fill a critical gap in care"”particularly in Intimate Wellness, where too many patients have historically felt dismissed, overlooked, or without solutions.Today, we are proud to be the only practice in the Bay Area specializing in this unique combination of services, offering patients a space where they feel truly seen, heard, and supported.Our mission is to provide a safe, elevated, and empowering experience"”where patients can address sensitive and often-overlooked concerns with confidence and trust.Everything we do is grounded in our core values:? Respect? Dignity? CompassionWhen you join Swan Medical, you become part of a forward-thinking team that is not only redefining wellness"”but genuinely changing lives.About the RoleWe are seeking a Patient Experience & Sales Coordinator who thrives in a client-facing, fast-paced environment and is passionate about customer service, relationship-building, and consultative sales.You will play a key role in shaping each patient's journey"”from their first interaction with our practice to ongoing care"”ensuring they feel comfortable, confident, and supported every step of the way.This role is ideal for someone who enjoys connecting with people, delivering a high-touch experience, and helping clients move forward with services that enhance their confidence and quality of life.What You'll DoPatient Experience & Front OfficeCreate a warm, welcoming, and polished environment for every patientServe as the first and last impression of the practiceManage a high-volume phone line and respond to inquiries with professionalism and careSchedule appointments strategically to support both patient needs and provider efficiencyGuide patients through check-in and check-out with ease and attention to detailSales & Relationship BuildingEducate patients on services, treatment plans, and products in a consultative, non-pushy wayConfidently discuss pricing, packages, and wellness programsBuild trust and long-term relationships with patientsFollow up to support retention, satisfaction, and continued careContribute to meeting and exceeding sales goalsAdministrative SupportMaintain accurate patient records and documentationSupport billing, payments, and basic insurance coordination (training provided)Assist with inventory and product merchandisingHelp maintain a clean, organized, and elevated front office environmentWhat We're Looking For? Experience in customer service, sales, or client-facing roles? Strong communication and relationship-building skills? Comfortable discussing pricing and recommending services? Highly organized with strong attention to detail? Professional, polished, and empathetic demeanor? Ability to multitask and stay composed in a fast-paced environmentBonus (not required):Experience in aesthetics, wellness, hospitality, or luxury retailExperience with scheduling or CRM systemsGrowth & DevelopmentWe are committed to investing in our team. This role offers the opportunity to develop your skills in patient experience, sales, and operations within a fast-growing, innovative practice.Why You'll Love Working Here? Competitive pay + growth opportunities? Health, dental, vision, and 401(k)? Paid time off? Complimentary and discounted services? A collaborative, supportive team culture? The opportunity to make a meaningful impact in patients' confidence and well-beingImportant Note for ApplicantsThis role is focused on patient experience, customer service, and sales.Candidates seeking clinical or Medical Assistant positions may not find this role to be the right fit.Pay: $25.00 - $28.00 per hourJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayAbility to Commute:Los Gatos, CA (Required)Ability to Relocate:Los Gatos, CA: Relocate before starting work (Required)Work Location: In person

Created: 2026-05-12