Clinical Manager

Company OverviewMedical Center Ophthalmology Associates located in San Antonio Texas offers compassionate care for every eye condition.(MCOA) Board certified physician's offer comprehensive eyecare their team is totally dedicated to help you see better.Position SummaryThe Clinical Manager provides oversight of the clinical activity within the practice and handles the training of current and new technicians on exam skills, diagnostic equipment, and new clinical procedures and policies. Efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by JCAHPO and other regulatory agencies.Certified Ophthalmic Assistant (COA) minimum is required. Certified Ophthalmic Technician (COT) is preferred.ResponsibilitiesTraining:Develop a scalable training strategy to promote skill and service excellence for ophthalmic techniciansImplement the full training cycle: analysis, design, development, implementation, and evaluation using educational principles and training methods or activities such as tech-based learning, simulations, mentoring, on-the-job training, and case studies. Ensuring all training adheres to JCAHPO standards.Complete annual/bi-annual skills competencies for all active ophthalmic technicians, senior technicians, lead technicians, and any other clinical staff rolesProvide training on all new and current diagnostic equipmentOrganize, schedule, and conduct training curriculum for new hire onboarding, re-training of existing staff, the roll out of new initiatives and the use of technology to support workflow and initiatives, EMR, and practice management systemsMaintains and updates a library of training curricula and materialsProvide hands-on, on-the-job training within the clinical settingDevelop needs-based training goals and objectivesAssess instructional effectiveness and impact of training on employeesImplements traditional and modern job training methods and techniques to coordinate multiple training events in a corporate or community-based setting for affiliatesOperations: Aid with patient flow, diagnostic testing, and technician exam components as neededWork with providers to develop a manual of protocols for each provider and keep manuals updated as new providers join the organization or needs to be updatedHuman Resources:Responsible for onboarding of new clinical hires, with focus on skills that may need refiningConducts new hire 90 day and annual performance reviews for clinical staffResponsible for the disciplinary actions and terminations of employees in conjunction with Human ResourcesMaintain staff training records: audit training records to ensure all evidence of training, certifications, licenses, and credentials are currentBuild a team of trainers and other support staff to support training initiativesAdhere to established timeframes for employee training and onboarding procedures in partnership with Human Resources and leadershipQualifications Certified Ophthalmic Assistant (COA) minimum is required. Certified Ophthalmic Technician (COT) is preferred.5 years Ophthalmology experience preferredMinimum of 3- 5 years of progressively responsible operations experience in a clinical healthcare environment requiredHigh School Diploma required, advanced degree preferred, JCAHPO certification requiredExperience conducting or developing training program(s) preferredProven ability to educate and train clinical staffAbility to travel via car, plane, or bus as needed, up to 50% of the timeCompany BenefitsWe offer a competitive benefits package to our employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Created: 2026-05-12