User Experience Researcher

Location: Phoenix, AZ! Schedule: 5 days per week, day shifts between Monday-SundayProject Duration: May- Sept, with potential for additional extensionsRequired Skills & ExperienceEducation: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.Experience: Prior experience with usability studies, or hardware/software troubleshootingTravel: Willingness to travel locally around LA area during first few weeks of studySkills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.Nice to Have Skills & ExperienceConsumer product/hardware testing experience preferredStrong Interpersonal Background, Ex: customer service/retail etc.Job DescriptionInsight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you'll collaborate with cross-functional teams to execute data collection activities and deliver high-quality research experiences for participants.What You'll DoAs a User Research Moderator, you'll play a hands-on role in day-to-day research operations by demonstrating prototype devices to consumers across LA. This role requires traveling to 5-6 locations per day with fellow team members to train and support study participants.Additional tasks include:-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection-Real-time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed-Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately

Created: 2026-05-12