Patient Engagement Administrator

Position Overview:Support patient engagement and intake activities for a specialty pharmacy by assisting with inbound patient inquiries, coordinating onboarding, and facilitating communication between patients, providers, and internal teams. This role focuses on ensuring a smooth patient experience from initial contact through intake and therapy start, while supporting basic digital outreach and communication efforts.Key Responsibilities:Assist in executing patient communication efforts (e.g., email, SMS, reminders) to support engagement and adherence.Support patient engagement programs such as onboarding, adherence reminders, and refill communications.Maintain accurate patient records and communication logs within CRM or intake systems.Assist with maintaining and updating patient-facing communication templates and materials.Serve as a point of contact for inbound patient inquiries from digital and referral sources.Communicate with patients to gather initial information and assist with intake steps, including insurance information and coordination of required documentation.Coordinate with intake, pharmacy, and clinical teams to ensure timely processing of patient referrals and therapy initiation.Work closely with internal teams to support patient onboarding and continuity of care.Ensure all patient interactions and documentation comply with HIPAA and company policies.Track basic activity metrics such as patient inquiries, intake progress, and follow-ups.Provide general administrative and operational support related to patient engagement and intake.Plus - may perform other duties as assigned.Education:Bachelor's degree in a healthcare-related field OR equivalent work experience preferred.Pharmacy Technician certification, healthcare intake experience, or similar background strongly preferred.Experience:1-3 years of experience in a healthcare, pharmacy, patient intake, or customer service role preferred.Experience handling patient communication, intake processes, or coordination of care is highly preferred.Familiarity with healthcare environments, insurance verification, or prior authorizations is a plus.Working knowledge of HIPAA and patient privacy standards preferred.Strong communication skills and ability to interact with patients in a professional and empathetic manner.Experience using CRM systems, EMRs, or similar tools preferred.Working Conditions:This is a full-time position in a professional office environment. The role requires prolonged periods of sitting, frequent use of a computer and other standard office equipment, and occasional lifting of up to 20 pounds. Regular attendance and punctuality are essential.Some evening or weekend work may be required based on business needs.

Created: 2026-05-12