Director of Clinical Services and Quality Assurance

About BrightPathBrightPath is a growing 245D licensed human services organization dedicated to supporting individuals with complex mental health and behavioral support needs through person-centered residential and community-based services. We are committed to quality care, regulatory excellence, and helping the individuals we support live meaningful, self-directed lives.Position SummaryThe Director of Clinical Services and Quality Assurance is a newly created senior leadership role responsible for establishing and overseeing BrightPath's clinical framework and quality assurance infrastructure, ensuring services are evidence-based, person-centered, and fully compliant with Minnesota DHS and 245D standards. This role serves as BrightPath's senior clinical authority under Minnesota Statute 245D, partnering closely with department leadership and the Director of Services to align clinical practice, compliance, and quality outcomes across all programs. This role provides direct leadership and supervision to the Quality Assurance and Training team members. The ideal candidate brings experience supporting individuals with complex behavioral, mental health, crisis respite, and acute crisis service needs within residential, HCBS, or community-based settings "” and has a demonstrated ability to develop and lead staff training in those environments.Key ResponsibilitiesClinical Oversight & Positive Support ServicesServe as BrightPath's designated Positive Support Professional (or work toward qualification) under Minn. Stat. §245D.091Conduct or oversee FBAs, PSTPs, behavioral support plans, and clinical risk reviews across all programsEnsure restrictive interventions are properly authorized, documented, monitored, and compliant with 245D rule requirementsProvide clinical consultation and co-facilitation support for IDT meetings involving behavioral or clinical concernsSupport Plan Development & DocumentationOversee quality and integrity of all individual support plans, ensuring person-centered language, measurable outcomes, and regulatory compliancePartner with program leadership to develop and update support plans, health assessments, and risk protocolsEstablish and maintain a systematic review cycle for support plans, FBAs, and clinical documentation across all service linesEnsure documentation in Therap and other platforms meets person-centered and regulatory standardsAdmissions & Service PlanningParticipate in referral and admissions reviews to assess clinical appropriateness, behavioral support needs, and program fitProvide clinical guidance on transition planning, behavioral stabilization, crisis response, and service coordinationCollaborate with operational leadership to ensure adequate staffing supports and risk mitigation strategies for individuals with complex needsQuality Assurance & ComplianceLead organizational compliance efforts related to 245D, DHS, and applicable regulationsServe as clinical subject matter expert during DHS licensing surveys, OIG site visits, and corrective action processesPartner with the QA Manager to develop and maintain QA systems, audits, scorecards, and corrective action plansMonitor documentation, service delivery, incident reporting, and internal controls to ensure complianceTraining & Staff DevelopmentDevelop and deliver training to DSPs, Program Managers, and Directors on positive support strategies, behavioral de-escalation, and clinical documentationAssess organizational training needs and partner with leadership to prioritize clinical and compliance-related staff developmentCollaborate with Training leadership to integrate clinical content into onboarding and annual training programsSupport development of organization-wide clinical standards and quality improvement strategiesLeadership & SupervisionDirectly supervise QA and Training leadership staff, including performance management, coaching, and professional developmentPartner with executive leadership on policy development, operational planning, and organizational compliance initiativesParticipate in BrightPath's EOS/Traction operating system, including L10 meetings, Rocks, and Scorecard ownershipHelp foster a culture of accountability, continuous improvement, and high-quality service deliveryQualificationsRequiredBachelor's degree in Social Work, Human Services, Psychology, Behavioral Sciences, or related field required; master's degree preferredActive licensure or credential required "” qualifying credentials include LSW, LGSW, LISW, LICSW, LPCC, LADC, BCBA, BCaBA, or equivalent; candidates pursuing clinical licensure (e.g., LGSW on track to LICSW) encouraged to apply. Master's degree candidates on track to independent clinical licensure strongly preferredPositive Support Professional qualification under §245D.091 preferred; or demonstrated ability and willingness to obtain2-5 years of leadership, clinical, or QA experience in a 245D, HCBS, or behavioral health environmentExperience supporting individuals with complex behavioral health needs or acute crisis service environmentsExperience developing and delivering training programs for direct support or clinical staffStrong experience with FBAs, PSTPs, behavioral support plans, CSPs, IAPPs, ITPs, risk assessments, MnCHOICES, and person-centered support plansWorking knowledge of Minnesota DHS licensing, HCBS waiver frameworks, and/or 245D Positive Support Services requirementsExperience with audits, compliance systems, corrective action planning, and quality assurance processesValid MN driver's license; ability to travel to residential sites across the metro areaAbility to pass a Minnesota DHS background study clearancePreferredExperience as a Positive Support Analyst or Positive Support Professional in a 245D licensed or HCBS settingExperience with Therap or similar EHR/documentation platformsTraining in trauma-informed care, motivational interviewing, or evidence-based positive support frameworksExperience designing curriculum or facilitating training on positive support, de-escalation, or clinical practicesFamiliarity with adult learning principles or experience as a trainer/coach in a disability services environmentExperience presenting in interdisciplinary team meetings, attending licensing surveys, or interfacing with DHS licensing staffFamiliarity with EOS/Traction leadership systemsWhat We're Looking ForWe are seeking a strong clinical leader who can balance compassionate, person-centered care with accountability, compliance, and operational excellence. The ideal candidate is organized, collaborative, proactive, and confident navigating both clinical and regulatory environments.BrightPath is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

Created: 2026-05-12