Retail Business Training Manager - Boston

About The OrganizationMore Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood. MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply. The OpportunityMore Than Words (MTW) seeks a high energy, creative, highly motivated, and detail-oriented person to join the Boston retail thrift store team. Reporting to the Associate Director of Retail, this position provides a hands-on, real-world opportunity to apply business acumen in the daily operations and strategic growth of a nonprofit social enterprise. The Store Manager will support oversight of all aspects of the retail store including maximizing profitability, training, inventory management, donation processing and supporting and coaching youth employees on retail shifts. Key responsibilities of this position include but are not limited to:Operational Management (Retail):Oversee all safety, policies and procedures on retail shifts including those that require the need to supervise a group of up to 6 employees. Perform opening and closing duties of a key holder, including but not limited to processing inventory, cash management and nightly deposits, recording KPI's and daily hand off report. Ensure success of all business activities: execute customer service at a high standard, ensure daily processing targets are met, manage visual merchandising and daily projects, and meet financial goals. Support marketing efforts including digital marketing, store activations, and customer engagement. Staff Training:Work alongside youth employees in our Core Social Enterprise team to provide ongoing training, feedback and support for employees to improve performance. Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift. Provide training, guidance, and prompt feedback to employees, including addressing performance and providing professional development to the team. Model best customer service practices for associates and processors on shift. Key Qualifications:Have at least 5+ years of retail experience and a proven ability to inspire and compel others to exceed expectations Have successful experience teaching, training or supervising new learners, and a talent for empowering and engaging others to work together to achieve goals Must be a high-energy person who enjoys teaching others, hitting goals, and working in a fast-paced environment Should be able to provide great customer service and possess technological aptitude and have a desire to achieve business goals Must be able to lift boxes weighing approximately 25 lbs Schedule: Wednesday to Saturday schedule with 2, 9-hour shifts, and 2, 11-hour shifts. Compensation: $52,000-$57,749; commensurate with skills and experience BenefitsMedical and Dental Insurance 401K with up to 3.5% Employer Match Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking Generous paid vacation and sick time Significant growth opportunities and professional development Employee Discounts To apply: Please include both resume and a cover letter. All of MTW's sites are commuter friendly and are conveniently located near public transportation. Background ChecksMore Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis. MTW EEO StatementMTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@.

Created: 2026-05-12