Information Technology Specialist

Do you enjoy solving technical problems and being a go-to resource for others?Do you like variety in your day"”supporting users, working on projects, and learning new technologies? Are you looking for a role that builds both hands-on and strategic IT skills?If so, our IT Specialist position may be exactly what you're looking for.About the RoleWe are seeking a versatile IT Specialist to join our team. The IT Specialist may provide service desk support or project support, giving you the opportunity to troubleshoot issues, support end-users, and lead technical implementations both remotely and on-site.You'll play a key role in delivering high-quality IT services, acting as a trusted partner to clients while ensuring technology aligns with their business needs. This position offers exposure to a wide range of systems, environments, and real-world IT scenarios.Key ResponsibilitiesAs an IT Specialist, you will:Support client IT environments including hardware, software, networking, and cloud systemsDiagnose, troubleshoot, and resolve technical issues efficiently both remotely and on-siteExecute project work and service tickets accurately and in accordance with defined processesPerform system assessments, documentation, and provide technical recommendationsAct as an escalation point for complex issues and collaborate with vendors as neededKeep clients informed with clear communication and status updatesMaintain accurate documentation of all work performedProvide end-user guidance, training, and best practicesAssist with project delivery and co-managed IT services for client environmentsContinuously build technical knowledge through training and hands-on experienceTechnical SkillsOur ideal candidate has experience in several of the following areas:Microsoft TechnologiesWindows Operating Systems & Windows Server (2022-2025)Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)Entra ID / Azure Active DirectoryNetworkingDNS, DHCP, and core network servicesSwitching & routingWireless networkingSD-WAN and UTM appliancesSecurity & Data ProtectionFirewalls, antivirus, and web filteringBackup, recovery, and disaster recovery conceptsTools & PlatformsTicketing systems and remote support toolsWhat Success Looks LikeSuccessful IT Specialists:Deliver timely, professional, and high-quality technical supportResolve issues efficiently while maintaining strong client satisfactionDemonstrate strong communication and problem-solving skillsEffectively manage multiple prioritiesBuild trusted relationships with clients and team membersShow initiative in learning new technologies and expanding skill setsIdeal Candidate ProfileWe are looking for someone who:Enjoys helping people and solving technical problemsCommunicates clearly and professionallyIs organized and detail-orientedWorks well independently and as part of a teamIs motivated to grow both technically and professionallyHas a valid driver's license and can travel to client sites in Central PAWhy Join Us?This role offers you exposure to:Microsoft cloud platforms and modern IT solutionsNetwork, security, and infrastructure technologiesReal-world troubleshooting and consulting scenariosDirect client interaction and strategic IT planningReady to Apply?If this sounds like your next role and you arelocal to Central Pennsylvania, we'd love to hear from you. Send us your resume and let's talk.

Created: 2026-05-13