ServiceNow Architect

We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.Additional Information The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte NC $115k - $120k/year & benefits (see below).Title: ServiceNow Architect (CMDB Expert)Location: Charlotte, NCA ServiceNow developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet organizational needs. Their primary duties include customizing the platform, integrating it with other systems, and creating automation workflows to streamline business processes. They collaborate with stakeholders to gather requirements, develop technical specifications, and ensure the platform's optimal performance and usability. Additionally, ServiceNow developers troubleshoot issues, maintain the system, and stay updated with the latest platform features and best practices.Key responsibilities typically include:Developing and customizing ServiceNow applications and modulesCreating and managing workflows, scripts, and integrationsConfiguring ServiceNow to meet business requirementsCollaborating with IT and business teams to gather requirements and deliver solutionsMaintaining and troubleshooting the ServiceNow platformEnsuring system security, compliance, and performanceStaying current with ServiceNow releases, features, and industry trendsSkills required often include:Proficiency in JavaScript, HTML, CSS, and Web ServicesExperience with ServiceNow Studio, Flow Designer, and Configuration ManagementUnderstanding of IT Service Management (ITSM) frameworksStrong problem-solving and communication skillsRelevant ServiceNow certifications (e.g., Certified Application Developer) are a plusWe offer:A highly competitive compensation and benefits package.A multinational organization with 58 offices in 21 countries and the possibility to work abroad.10 days of paid annual leave (plus sick leave and national holidays).Maternity & paternity leave plans.A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).Retirement savings plans.A higher education certification policy.Commuter benefits (varies by region).Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.A flat and approachable organization.A truly diverse, fun-loving, and global work culture.SYNECHRON'S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Created: 2026-05-14