Community Engineer with Telegent Experience

Happiest Minds, the Mindful IT Company, applies agile methodologies to enable digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights. We leverage a spectrum of disruptive technologies such as: Big Data Analytics, AI & Cognitive Computing, Internet of Things, Cloud, Security, SDN-NFV, RPA, Blockchain, etc. Positioned as Born Digital . Born Agile , our capabilities spans across product engineering, digital business solutions, infrastructure management and security services. We deliver these services across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.Headquartered in Bangalore, India; Happiest Minds has operations in USA, UK, The Netherlands, Australia and Middle East.Key ResponsibilitiesPlatform Ownership & ArchitectureOwn the end-to-end lifecycle (design, configuration, support, and optimization) of Telegent. Experience in the migration of Telegent Community.Ensure platform configurations align with business strategy, security standards, and governance requirementsAct as the primary technical point of accountability for these applicationsTelegent - Community & Engagement PlatformDesign and manage community structures including forums, knowledge bases, and collaboration spacesConfigure user roles, permissions, moderation workflows, and content governancePartner with business teams to improve engagement, adoption, and user experienceExperience in the migration of Telegent Community.Support integrations such as SSO, analytics, and external toolsMonitor platform health and coordinate vendor support when requiredOperational Excellence & Stakeholder EngagementTranslate business requirements into scalable technical solutionsProvide Level 2/3 application support and incident resolutionMaintain clear documentation for configurations, processes, and best practicesCoordinate with vendors, security, and infrastructure teamsSupport testing, UAT, and release managementRequired QualificationsExperience & Technical Skills3-4 years of experience managing enterprise SaaS applicationsExperience with community or engagement platforms (Telegent )Familiarity with SSO, role-based access control, and integrationsProfessional SkillsStrong analytical and problem-solving abilitiesAbility to manage multiple platforms with competing prioritiesClear communication with technical and non-technical stakeholdersProven ability to translate business needs into technical outcomesDetail-oriented with strong documentation discipline

Created: 2026-05-16