Engagement Manager, Client Services

Engagement Manager (Client Services) "” Dallas, TXFull-Time | In-Office (Downtown Dallas) | $45-$55/hr (W2)This is not a marketing job. You're not here to "manage accounts" or play status-update theater. You're here to change companies by helping them publish like modern creators.MarketScale helps the world's best B2B brands turn their most underused asset into a content engine: their people, customers, and partners. Not stock posts. Not corporate fluff. Real expertise, real voices, real proof.Our platform, MarketScale Studio, makes it easy to capture, produce, approve, and publish high-quality user-generated content (UGC) at scale"”without creating chaos for marketing leadership.This role is built for people who already create"”and who know how to make other people create.The RoleAs a Client Services Engagement Manager, you'll own a portfolio of active B2B client accounts and serve as the strategic and operational hub for their content engine.But here's the truth: you're a coach first. You'll step into companies where brilliant people don't create, marketing is stuck chasing approvals, and content dies in meetings"”and you'll help build a repeatable system that ships every week.MarketScale Studio is the platform.You are the catalyst.What You'll Do (Your Portfolio + Your Daily Rhythm)Client leadership & relationship managementOwn the ongoing relationship for a set portfolio of B2B clientsLead recurring check-ins, planning calls, and strategy sessions via phone and ZoomMonday-Friday during core business hours (flexible scheduling within that window)Content enablement + coaching (this is a coaching role)Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit contentHelp clients activate the "voices of the company" outside of marketing"”making it easy for teams to contribute while maintaining marketing controlTeach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)Build confidence and consistency: help busy experts become repeatable contributors, not one-time participantsProgram execution & production coordinationKeep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-throughPartner with internal production teams to ensure content stays aligned with client goals and brand standardsMaintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentationCross-functional collaborationCoordinate across teams to make sure the client experience is seamless"”from content creation through publishingFlag risk early, solve problems fast, and drive momentum inside client accountsValue delivery + performance thinkingTranslate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)Push for consistency and progress"”without needing clients to micromanage the processBring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growthWho This Role Is Perfect ForYou're someone who:Is naturally proactive and prefers to lead rather than reactLoves coaching, teaching, guiding, and helping clients build capabilityCan balance relationship warmth with firm accountabilityCan juggle multiple clients while staying organized, calm, and effectiveUnderstands the nuance of B2B marketing and the realities inside enterprise and mid-market organizationsCan speak confidently to marketing leaders about content strategy, cadence, and outcomesThinks like a creator: reps, cadence, clarity, formats, feedback loops, and shippingRequired Experience5-10+ years in client services, account management, customer success, agency, or marketing servicesProven track record managing multiple client relationships at onceStrong executive communication skills (written + verbal)Comfort leading calls, presenting plans, and being the "driver" on engagementsComfort working independently in a remote environmentStrong Plus Skills (Not Required, But Valuable)Podcast production experienceVideo editing or media production experienceWriting, PR, creative direction, design, or content strategyExperience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teamsFamiliarity with content workflows, creative approvals, and multi-stakeholder programsA builder mindset: you can improve systems while running themRole LogisticsIn-Office (Office located in downtown Dallas, TX)Hourly, W2 (this role has real responsibility and real ownership)Benefits & Why This Role Is DifferentMedical benefits available (this is real"”not a "maybe someday")401(k) with company matchWork with a proven, established company helping elite B2B brands build modern media enginesUse best-in-class tools and systems (including MarketScale's proprietary platform) built to make content scalableA rare opportunity to develop your own media chops while helping clients build theirs"”MarketScale is a place where people learn how content and distribution actually work at a high levelYou will work on programs that turn internal experts into trusted voices"”fast, consistently, and at scale

Created: 2026-05-16