Administrative Coordinator

Day-to-DayA nationally recognized service organization supporting essential equipment operations is seeking a high-energy Administrative Coordinator to support a high-volume service office. This is a crucial role as it will significantly reduce workload strain and enhance communication metrics for the region. This location has about 3 employees who are in and out of the office and covers 65,000+ square miles. Communication with customers is a critical driver of customer satisfaction scores and overall revenue growth. This individual will serve as the front-line contact for customers, technicians, and internal teams - ensuring updates are communicated promptly, the office runs smoothly, and incoming calls are answered professionally. After training you will often work independently; fielding up to 70 service update calls a day. This is an excellent opportunity for someone who enjoys a fast-paced environment, has strong people skills, and wants to join a company with significant internal advancement potential. If performance milestones (30-60-90 days) are met, this role can grow into broader office, service, or operational responsibilities.Responsibilities• Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60-70 calls/day)• Answer and triage all inbound calls to the Birmingham office• Receive, sign for, and distribute mail and packages, including FedEx overnight• Maintain office appearance and assist with general upkeep• Organize parts shelves and support inventory coordination• Assist with basic administrative tasks to keep office operations running smoothly• Serve as a friendly, professional presence in the office when the Operations Lead is in the fieldMust-Haves• Prior administrative, receptionist, or similar experience with a field-based company (HVAC, pest control, construction, logistics, etc.)• Ability to handle a fast-paced, high-volume phone environment• Friendly, upbeat, professional demeanor"”able to calm frustrated customers• Strong communication skills; articulate and confident on the phone• Reliable, organized, and comfortable managing multiple tasks onsitePlusses• Experience in environments where equipment downtime impacts customer urgency• Familiarity with service scheduling or dispatch concepts• Church admin or community-facing admin background (people-heavy roles)

Created: 2026-05-16