Hive Scientist (Minneapolis, MN or Durham, NC)

Hybrid role: must be located within commuting distance of Minneapolis, MN or Durham, NC / 3 days per weekHive Science is a tech start-up whose technologies are in use by many of the world's largest brands including Land Rover, Edward Jones & numerous other fortune 500 brands. The Hive platform is delivering novel intelligence at the intersection of quantitative social psychology, behavioral science & AI/ML to accelerate & transform how work is done. We're looking for someone to join our team and get on board this rocket ship with us..About the role:Hive Science is growing quickly, and we are expanding our team of Hive Scientists that directly work with our customers. We're a fast-moving team building cutting-edge tools that help brands supercharge their marketing and product strategies by aligning them with the psychology of their customers.We're looking for a passionate psychological scientist with strong relationship-building and process execution skills to join our Customer Experience team. You'll directly work with Hive customers, serving as their primary point of contact and trusted advisor throughout their journey from onboarding to advocacy.This is a high-impact, high-autonomy role - you'll be directly responsible for delivering customer success outcomes, building trust through systematic processes, and creating memorable experiences that fuel retention and growth.What you'll do:Onboard new customers through systematic processes and facilitate regular checkpointsManage multiple customer relationships as their primary point of contact and science advisorSupport customer teams in utilizing the Hive platform, including crafting stimulus and output interpretation & actionInterpret platform outputs and provide actionable insights to drive business outcomesCreate PowerPoints, storytelling materials, and key Hive and CX decks for presentationsUse your expertise in experimental design and measurement to guide customers towards high-impact experimentsSupport customers as they operationalize psychological constructs into concrete marketing tactics, strategies, product features, or other tangible products or experiences.Support customer training efforts and help teams adopt psychological science-based approachesTrack customer success metrics and identify expansion opportunitiesSupport internal CX automation, QA and scalability effortsSupport internal stakeholders as needed with ad hoc tasks and strategic initiativesYou'll thrive here if you:Crave a fast-paced, no-red-tape work environment where you can move quickly and make direct impactAre deeply curious, creative, and results-oriented with passion for psychological science applicationsThink like a scientist and build like a product leader when working with customersValue intellectual humility, collaboration, and speed in everything you doWant to work with an exceptionally smart and mission-driven team building cutting-edge toolsRequirements:Advanced degree (PhD desired) in Social Psychology or related field (e.g. Cultural Psychology, Behavioral Science) & deep understanding of social cognition, personality, cultural psychology, and behavioral sciencePassion for psychological science and telling stories with data and insightsExperience in customer facing roles: consulting, creative agency, customer success, account management, etc.Exceptional communication skills with ability to present to senior stakeholdersStrong analytical and problem-solving skillsDeep expertise in experimental design & operationalizing psychological conceptsProcess-oriented mindset with attention to detail and systematic approachCustomer service excellence with passion for helping customers achieve their goalsA "solve the problem" mindset with ability to be scrappy and agileProficiency with CRM and project management tools (Trello, Zapier, etc.)Additional Information:Competitive compensation with performance-based incentives tied to customer success metricsCareer progression opportunities to Senior Hive Scientist and leadership rolesHybrid role: must be located within commuting distance of Minneapolis, MN or Durham, NC 3 days per weekFull-time contract with goal of transitioning to permanent W-2 employmentAccess to cutting-edge methodologies in psychological scienceSend resume and cover letter to : At this time, we are unable to sponsor employment visas or consider candidates requiring visa sponsorship now or in the future.

Created: 2026-05-16