Customer Service Representative

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.Essential Duties & Responsibilities:Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO PowersportsActs as a liaison between the customer and CFMOTO OperationsIdentifies process improvements that facilitate a high level of customer satisfaction internally and externally.Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.Regularly participates in cross-functional teams to solve recurring customer issues.Responsible for answering Company's main phone line and directing calls to appropriate person and / or department.Special projects as assignedQualificationsEducation & Experience RequiredHigh School diploma or equivalent2 - 4 years previous experience in similar roleProficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)High level negotiation and dispute resolution skillsAbility to work in a fast paced and changing environmentEducation & Experience PreferredBachelor's degreePowersports industry knowledge/experience strongly preferredAdditional informationAll applicants must be eligible to work in the USCore business hours are Monday - Friday, 8 am - 5 pm; ability to work required hours onsiteWorking conditions are normal for an office environmentThe wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $22-$25 per hour. Our competitive salaries are just one component to CFMOTO's total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.

Created: 2026-05-16