Trade Support Engineer

Role ResponsibilitiesProvide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development teams as necessary.Respond to urgent queries from trading desks and clients, ensuring timely escalation and resolution.Analyze and resolve issues related to order routing and trade flow.Identify and resolve technical or operational issues in a complex environment with various trading platforms and architecture; liaise with technology teams for fixes.Provide functional and technical expertise and promote maintainable and quality solutions which includes documenting system requirements and documentation of support run book.Communicate with users regrading application outages and upcoming events like releases and projects.Respond to end users within the timeframe dictated by the severity of the problem, document and track.Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.Adhere to incident and problem management procedures, analyzing trends and patterns.Assist in product testing and project-related tasks.Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA.Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.Occasionally work weekends for major upgrades or out-of-hours testing.Experience / Competencies:EssentialAt least 3 years hands-on support of relevant experience within a financial institution (buy-side, sell-side, venue/platform provider)Solid application support experience within a Linux environmentExcellent working knowledge of the FIX protocolExcellent understanding of Futures & Options markets and listed derivatives workflows.Automation and scripting experienceProven experience of MSSQL, Oracle and Sybase database environments, including complex query-writingProven experience of supporting Windows Server environmentsExperience in troubleshooting network problems: i.e. firewall and routing problems

Created: 2026-05-16