Senior Instructional Designer

Terms of Employment:• W2 Contract-to-Hire, 12 monhs• Location: Hybrid role at Washington, DC "” remote June-August; 4-5 days/week onsite Sept-DecOverview: Work with a leading healthcare operations center as a Senior Instructional Designer to spearhead the development and delivery of critical training programs. You will play a pivotal role in preparing the organization for "Open Season" by creating visually stunning e-learning modules and facilitating high-impact training sessions for internal staff.Key Responsibilities:• Design and develop end-to-end learning products including e-learning, micro-learning, webinars, and digitized presentations.• Facilitate Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) sessions, particularly during peak enrollment periods.• Partner with business leaders and subject matter experts (SMEs) to analyze business needs and translate complex claims/enrollment processes into scalable learning solutions.• Manage the full instructional design lifecycle using ADDIE and SAM methodologies.• Create multimedia content for upcoming software migrations, including ServiceNow and new contact center phone systems.Required Skills:• 3+ years of e-learning experience specifically "” not 3 years total with e-learning as a side function• Authoring tool proficiency (must already have these "” no training offered): Adobe Captivate, Camtasia, Articulate 360 (Storyline + Rise)• SCORM compliance knowledge and LMS experience "” current tools are PeopleSoft/Oracle and SharePoint• Instructional design methodology: ADDIE and/or SAM; adult learning principles in practice• Facilitation experience "” instructor-led training (ILT) or virtual ILT; this role facilitates its own content• Strong graphic design sensibility "” content must adhere to brand guidelines and be visually polished• Excellent written and verbal communication "” presenting to stakeholders and facilitating to operational staff• Self-starter "” Laurese used this word explicitly; must be able to produce immediately without hand-holding• Portfolio "” required; no portfolio means no submissionPreferred Skills• Healthcare or insurance background "” preferred but not required; FEPOC will onboard the right candidate to their content• Panopto experience "” in procurement, not yet live; any modern cloud LMS experience is sufficient• Well Said Labs experience "” mentioned by Laurese as another authoring tool in use• Claims processing or enrollment process familiarity "” reduces ramp time significantly• ServiceNow experience "” one of the named project deliverables• Experience facilitating training to large or distributed temporary/contingent workforces

Created: 2026-05-16